How can we help?
Step-by-step articles and short walkthroughs for every part of Zipper. Search directly, pick a learning path for your role, or jump to a topic.
Training curated for your role.
- Studio owners: start here Getting Started Everything a new studio owner sets up first: logging in, installing the apps, connecting Stripe, adding products, payments, staff, and your schedule — plus the glossary, migration guide, and pre-launch checklist.
- Day-to-day ops after launch Owner & Managers Daily operations: payments and refunds, memberships and holds, products and pricing, scheduling, reports, and staff management.
- For your teaching team Instructor Training Subbing classes, blocking availability, clocking in and out, and tuning your own notification settings.
- For front-desk Staff Training Check-ins, walk-ins, guest sign-ups, late cancels and no-shows, gift cards at POS, and building out the schedule.
- Send to your members Customer Tutorials The links you share with customers: installing the app, booking and canceling, family accounts, and self-service payments.
- Reach and re-engage customers Marketing Tools Once you're set up with the basics, learn how to send emails and SMS, build marketing automations, manage integrations, and grow your audience.
What are you trying to do?
-
Money in Motion
Refunds, charges, Stripe fees, gift cards, discounts, ACH, taxes, external payments.
- How to issue a partial refund
- How to set up Stripe with Zipper (fees & payouts)
- How to track external payments
- How gift cards work in Zipper
- How to create a discount code
-
Bookings & Check-Ins
Walk-ins, guests, no-shows, late cancels, waitlists, credit troubleshooting.
- How to check in clients and mark no-shows
- How to see who's registered for a class
- How to book an appointment for a customer
- How to enable waitlists
- How to sign up a walk-in easily
-
Members & Accounts
Adding members, merging duplicates, tags, custom fields, memberships, holds, family accounts.
- How to add customers to your roster
- How to import customers from CSV
- How to assign tags to customers
- How to set up family accounts
- How to manage customer credit balance
-
Schedule Changes
Creating and editing classes, recurring patterns, capacity, instructors, rooms, cancellations.
- How to create a class
- How to duplicate a class
- How to cancel multiple class sessions
- How to set up a provider's availability
- How to change capacity for a single session
-
Products & Pricing
Packages, subscriptions, booking credits, intro offers, retail, attached forms.
- How to set up products and services
- How to create a subscription product
- How to update product prices
- How to add a startup fee to a subscription
- How to configure variable pricing
-
Website & Branding
Site editor, domain, fonts, footer, embeds, media library, app icon and theme.
- How to use Zipper's website editor
- How to publish a site
- How to connect a custom domain
- How to customize your fonts in Zipper
- How to replace your homepage
-
Marketing & Communication
Emails, SMS, newsletters, automations, leads, reviews, social integrations.
- How to create an email campaign
- How to create an automation
- How to create a contact list
- Where to find and manage leads
- How to set up verified sender emails
-
Staff Operations
Pay rates, roles and permissions, subs, time tracking, payroll reports, instructor notifications.
- How to add staff
- How to set up pay rates
- How to handle instructor substitutions
- How to create a pay rate template
- How to generate a report
-
Migration & Launch
Coming from MindBody, Mariana Tek, Glofox, Walla, or Zen Planner — through launch day and beyond.
- How the migration process works
- How to set up Stripe with Zipper
- Migrating from Zen Planner: what data transfers
- How to migrate customers and subscriptions
- Pre-launch checklist
-
Customer Experience
What your members see: installing the app, booking, canceling, family accounts, self-service.
- How to install Zipper as an app
- Client booking experience walk-through
- How customers cancel a booking
- How members update their payment method
- How members view their schedule
Can't find what you need?
Our team is happy to help. Chat with us live or send a quick email — we'll point you to the right answer.
Talk to support