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Step-by-step articles and short walkthroughs for every part of Zipper. Search directly, pick a learning path for your role, or jump to a topic.
Training curated for your role.
- Studio owners: start here Getting Started Onboarding from Stripe through launch day, plus the four reference articles every owner should read first: the glossary, credits explainer, booking windows, and onboarding timeline.
- Day-to-day ops after launch Owner & Managers Daily operations: payments and refunds, memberships and holds, products and pricing, marketing, reports, and staff management.
- For your teaching team Instructor Training Subbing classes, blocking availability, clocking in and out, and tuning your own notification settings.
- For front-desk Staff Training Check-ins, walk-ins, guest sign-ups, late cancels and no-shows, gift cards at POS, and recording external payments.
- Send to your members Customer Tutorials The links you share with customers: installing the app, booking and canceling, family accounts, and self-service payments.
- Reach and re-engage customers Marketing Tools Now that you're set-up with the basics, learn how to send emails, create marketing automations, manage your unified inbox and more.
What are you trying to do?
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Money in Motion
Refunds, charges, Stripe fees, gift cards, discounts, ACH, taxes, external payments.
- How to issue a partial refund
- Understanding Stripe payment processing fees
- How to track external payments
- How to process payments with POS
- How gift cards work in Zipper
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Bookings & Check-Ins
Walk-ins, guests, no-shows, late cancels, waitlists, credit troubleshooting.
- How to check in clients and mark no-shows
- How to see who's registered for a class
- How to book an appointment for a customer
- How to enable waitlists
- How to sign up a walk-in easily
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Members & Accounts
Adding members, merging duplicates, tags, custom fields, memberships, holds, family accounts.
- How to add customers to your roster
- How to import customers from CSV
- How to assign tags to customers
- How to set up family accounts
- How to manage customer credit balance
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Schedule Changes
Creating and editing classes, recurring patterns, capacity, instructors, rooms, cancellations.
- How to create a class
- How to edit a class time after creating it
- How to cancel multiple class sessions
- How to set up a provider's availability
- How to set capacity limits
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Products & Pricing
Packages, subscriptions, booking credits, intro offers, retail, attached forms.
- Creating your first package
- How to create a subscription product
- How to create a Booking Credits product
- How to add a startup fee to a subscription
- How to configure variable pricing
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Website & Branding
Site editor, domain, fonts, footer, embeds, media library, app icon and theme.
- How to use Zipper's website editor
- How to publish a site
- How to connect a custom domain
- How to customize your fonts in Zipper
- How to replace your homepage
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Marketing & Communication
Emails, SMS, newsletters, automations, leads, reviews, social integrations.
- How to create an email campaign
- How to create an automation
- How to create a contact list
- Where to find and manage leads
- How to set up verified sender emails
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Staff Operations
Pay rates, roles and permissions, subs, time tracking, payroll reports, instructor notifications.
- How to add staff members
- How to set pay rates for staff
- How to handle instructor substitutions
- How to create a pay rate template
- How to generate a report
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Migration & Launch
Coming from MindBody, Mariana Tek, Glofox, Walla, or Zen Planner — through launch day and beyond.
- How to set up Stripe with Zipper
- Migrating from Zen Planner: what data transfers
- How to migrate customers and subscriptions
- How to invite a customer to claim their account
- Launch day: testing the customer booking flow
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Customer Experience
What your members see: installing the app, booking, canceling, family accounts, self-service.
- How to install Zipper as an app
- Client booking experience walk-through
- How to update your payment method
- How parents pay for kids on family accounts
- What family-account booking looks like
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