How can we help?
Step-by-step articles and short walkthroughs for every part of Zipper. Search directly, or jump to a topic.
-
Money in Motion
Refunds, charges, Stripe fees, gift cards, discounts, ACH, taxes, external payments.
- How to issue a partial refund
- How to set up Stripe with Zipper (fees & payouts)
- How to track external payments
- How gift cards work in Zipper
- How to create a discount code
-
Bookings & Check-Ins
Walk-ins, guests, no-shows, late cancels, waitlists, credit troubleshooting.
- How to check in clients and mark no-shows
- How to see who's registered for a class
- How to book an appointment for a customer
- How to enable waitlists
- How to sign up a walk-in easily
-
Members & Accounts
Adding members, merging duplicates, tags, custom fields, memberships, holds, family accounts.
- How to add customers to your roster
- How to import customers from CSV
- How to assign tags to customers
- How to set up family accounts
- How to manage customer credit balance
-
Schedule Changes
Creating and editing classes, recurring patterns, capacity, instructors, rooms, cancellations.
- How to create a class
- How to duplicate a class
- How to cancel multiple class sessions
- How to set up a provider's availability
- How to change capacity for a single session
-
Products & Pricing
Packages, subscriptions, booking credits, intro offers, retail, attached forms.
- How to set up products and services
- How to create a subscription product
- How to update product prices
- How to add a startup fee to a subscription
- How to configure variable pricing
-
Website & Branding
Site editor, domain, fonts, footer, embeds, media library, app icon and theme.
- How to use Zipper's website editor
- How to publish a site
- How to connect a custom domain
- How to customize your fonts in Zipper
- How to replace your homepage
-
Marketing & Communication
Emails, SMS, newsletters, automations, leads, reviews, social integrations.
- How to create an email campaign
- How to create an automation
- How to create a contact list
- Where to find and manage leads
- How to set up verified sender emails
-
Staff Operations
Pay rates, roles and permissions, subs, time tracking, payroll reports, instructor notifications.
- How to add staff
- How to set up pay rates
- How to handle instructor substitutions
- How to create a pay rate template
- How to generate a report
-
Migration & Launch
Coming from MindBody, Mariana Tek, Glofox, Walla, or Zen Planner — through launch day and beyond.
- How the migration process works
- How to set up Stripe with Zipper
- Migrating from Zen Planner: what data transfers
- How to migrate customers and subscriptions
- Pre-launch checklist
-
Customer Experience
What your members see: installing the app, booking, canceling, family accounts, self-service.
- How to install Zipper as an app
- Client booking experience walk-through
- How customers cancel a booking
- How members update their payment method
- How members view their schedule
Can't find what you need?
Our team is happy to help. Chat with us live or send a quick email — we'll point you to the right answer.
Talk to support