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Payments

Charge once. Reconcile never.

Stripe-powered payments for memberships, class packs, drop-ins, appointments, and gift cards. Auto-refunds per your policy. Point-of-sale for walk-ins. External-payment tracking for cash and Venmo. One dashboard, one source of truth — every charge tied to the customer who made it.

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  • ✓ Stripe Connect — secure, PCI-compliant
  • ✓ Auto-refunds and credit restores per policy
  • ✓ Point-of-sale and external-payment tracking
Stripe Connect

Connect Stripe in under five minutes

Sign in to Zipper, click Connect Stripe, follow Stripe's prompts (business details, bank account, ID verification). When you're done, charging for products, classes, and appointments works immediately. Your existing Stripe account can stay where it is — we use a separate Stripe Connect account for clean attribution.

  • Stripe Connect for clean product-to-payment attribution.
  • Apple Pay, Google Pay, Link all enabled by default.
  • Saved cards on every customer for one-tap repeat charges.
Stripe connectionLive
Account IDacct_1Q4xY...82P
ModeLive · production
Payout scheduleDaily · rolling 2 days
Bank account•••• 4218 · Wells Fargo
Processing fee2.9% + 30¢
✓ PCI-compliant · 3D Secure ready
Sell anything

Memberships, packs, drop-ins, appointments, gift cards

Every product type your studio sells works with the same payment rails. Recurring memberships auto-charge on cadence. One-time packs charge once. Auto-renew packs reload when the last credit is used. Gift cards can split across multiple redemptions. All in the same Stripe account.

  • Subscriptions with weekly, monthly, 4-weekly, and annual billing.
  • One-time + auto-renew packs — your call per product.
  • Deposits on appointments with the rest at session time.
Product types5 supported
∞
Memberships
Recurring · monthly, weekly, annual
⏚
Class packs
One-time or auto-renew
1
Drop-ins
Single class purchases
✦
Appointments
Privates, duets, intros
✉
Gift cards
Branded + redeemable any time
Refunds & auto-refunds

Refund policies that handle themselves

Set a refund cutoff per class or appointment type. Cancellations made before the cutoff auto-refund or restore the credit. Cancellations made after don't auto-refund (but you can still process a manual refund if you choose). Partial refunds and refund-as-credit are first-class options for trickier situations.

  • Auto-refund window per product type.
  • Partial refunds for any amount up to the original charge.
  • Refund as store credit — keeps the money with you and the customer happy.
Refund · Sam WestOutside policy
Original charge
Privates 5-Pack$425.00
Charged Apr 12 · Visa •••• 08272 weeks ago
Full refund
$425 to original card
$425.00
Partial refund
3 of 5 sessions used · prorated
$170.00
Refund as store credit
$425 to Sam's account
Credit
Point of sale

Walk-in sales at the front desk

A streamlined POS for in-person transactions. Pick the customer (or add a new one), drop products in the cart, add a custom amount if needed, and ring it up. Stripe handles the card, the receipt emails to the customer, and the sale shows on the same payments dashboard as everything else.

  • One-tap customer lookup from your roster.
  • Custom-amount line items for retail or one-offs.
  • Email receipts on every transaction.
Point of SaleCustomer · Mia R.
Drop-in · Power Reformer
Today, 9:00 AM
$32.00
Studio sticker
Custom retail
$3.00
Subtotal$35.00
Tax (estimated)$3.06
Total$38.06
External payments

Cash, check, Venmo — tracked the same way

Sometimes a member pays you outside the Stripe rails — cash for an intro pack, a check for an annual membership, Venmo for a corporate package. Log it as an external payment against their account so the membership reflects the purchase, even though Zipper didn't process the charge.

  • Cash, check, Venmo, ACH, external Stripe — pick the method.
  • Reconcile to product so the customer's membership activates.
  • Reporting parity with Stripe-processed charges.
Log external paymentManual entry
CustomerCara Hill
ProductAnnual Founding Member
Amount$1,900.00
Method
Cash Check Venmo ACH
ReferenceCheck #4012
Why Zipper

All of it. In one place. Built for studios.

Every charge ties to a customer, a product, and a booking — so reconciliation, retention reports, and refund decisions all draw from the same data.

Stripe-secure
PCI-compliant, 3D Secure, fraud detection — all built in via Stripe Connect.
Auto-refund policies
Set the rules once; refunds and credit restores process without anyone touching them.
One platform, one bill
Payments live alongside booking, CRM, and marketing — every charge connects to the rest.

Common questions

How does payment processing work?
Zipper uses Stripe Connect. Connect your account once and you can charge for memberships, class packs, drop-ins, events, appointments, and gift cards. Funds land in your bank account on Stripe's normal payout schedule.
What are the fees?
Stripe processing: 2.9% + $0.30 per one-time charge, 3.4% + $0.30 per subscription charge. Zipper's platform fees are tier-based — see the Pricing page for current rates.
Can I issue refunds?
Yes. Full refunds, partial refunds (refund $50 of a $100 charge), or refund as store credit. Punch-card credits are auto-restored when the booking is canceled, regardless of refund choice.
How do automatic refunds work?
Set a refund cutoff per class or appointment type (e.g. 24 hours before start). Cancellations made before the cutoff trigger an automatic refund or credit restore — no manual processing. Cancellations after the cutoff don't auto-refund (but you can still issue a manual refund if you want).
Can I take payment in person?
Yes. Point of Sale lets you ring up walk-ins for products, drop-ins, or custom amounts. Pick the customer, add items to the cart, take payment via Stripe — same Stripe account, same dashboard.
Can I track payments that didn't go through Zipper?
Yes. External payment tracking lets you log cash, check, Venmo, or external Stripe charges against a customer's account so the membership reflects the payment without going through Zipper's payment rails.
What about subscription billing?
Subscriptions auto-charge on the cadence you set — weekly, monthly, 4-weekly, or annually. Failed charges retry automatically. Customers can update their card from the booking app without contacting you.
Can I do a free trial or intro offer?
Yes. First-month-free, $X-for-30-days intro packs, or 14-day trials with auto-conversion to monthly. Configure once on the product, no manual hand-coding of billing.
Do members see their payment history?
Yes. The booking app shows every charge, every receipt, and every credit. Members can download invoices for tax purposes and update their payment method themselves — saving your front desk a lot of phone calls.
Can I take a deposit on appointments?
Yes. Configure a deposit amount per appointment type (50%, $25, etc.) and the rest charges at the appointment. Common pattern for premium privates or longer assessments.

See payments built for your studio

A 30-minute walkthrough is the fastest way to see how Stripe and Zipper work together.

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