The Momence alternative for studios who have lost trust in their software
The studios we talk to who are leaving Momence usually point to the same three things: support that’s harder to reach than it used to be, day-to-day owner workflows that feel slower than they’d like, and pricing that adds up once the things every studio needs become add-ons. The client-facing experience still feels good — the people running the studio just want more of the same care on their side.
Zipper is built differently. Talk to a human who owns the product, and is continually working to improve both customer and staff flows. One price, everything included.
Zipper vs. Momence at a glance
A feature-by-feature look at how the two platforms stack up.
| Feature | Zipper | Momence |
|---|---|---|
| Customer support | ✓ Same-day responses from a U.S.-based team that includes former studio operators | ✕ Studios commonly tell us support has become harder to reach, with more reliance on automated chat in front of human help |
| Day-to-day workflows | ✓ Quick, predictable flows for the tasks front-desk staff run all day | ✕ Studios often describe routine admin tasks taking more steps than feels efficient, with the client-facing experience getting more polish than owner workflows |
| Pricing transparency | ✓ Starter $139, Studio $299, Growth $499 — branded site, branded app, marketing, CRM, multi-location all included | ✕ Headline price is competitive, with video, multi-location, and the branded app sold as add-ons that can grow the all-in cost meaningfully |
| Marketing reliability | ✓ Two-way SMS, multi-step journeys, and email included on every plan, firing on schedule | ✕ Studios report automation timing inconsistencies that can affect reminders and drip campaigns |
| Email deliverability | ✓ Domain-authenticated sender setup so studio email actually lands in the inbox | ✕ Studios report deliverability gaps tied to how the platform handles the sender domain — outside of what a studio can adjust on its own |
| Data integrity | ✓ Clean, reconcilable records — credits deduct correctly, dashboards match across views | ✕ Studios mention records that don't always reconcile across views and credits that occasionally don't deduct after sessions |
| Payment processing | ✓ Stripe-native — you own your Stripe account at published rates with no platform markup | ✕ Customers were recently moved from Stripe onto Momence's in-house processor (Odin) — portability of stored cards is the most common question we hear |
| Multi-location | ✓ Per-location pricing and reporting included on every plan | ✕ Multi-location capability is a paid add-on with limited per-location pricing customization |
This comparison is based on information that’s publicly available on the internet and reports from studios who’ve switched. It may not include all recent features. We encourage you to demo all platforms to evaluate for your needs.
What changes when you switch from Momence
Three things studios feel almost immediately after switching: support that’s actually responsive, a product that respects the people running the studio, and one predictable price.
Talk to a human who actually owns the product.
Same-day responses from a U.S.-based team that includes former studio operators. Real people on the other end of the conversation — not a bot wall or tier-1 ticket queue.
The same care on both sides of the desk.
The admin and client sides are treated as equally important. The workflows your front desk runs every day get the same care and polish as the booking experience your members see.
One price. Everything included.
Branded site, branded app, marketing, CRM, multi-location, reporting — all in the standard plan. Predictable pricing, no surprise add-ons.
Support that feels like a partner
The most common reason studios tell us they're looking to switch is support. Wait times have grown, automated chat sits in front of human help, and resolutions take longer than they used to. Studios want a partner who listens first and helps them get to the answer — that's the bar our team holds ourselves to from the first conversation onward.
- Same-day responses from a U.S.-based team
- No tiered routing — the first person you reach can solve your issue
- Proactive communication during migrations and platform changes
Momence: Multiple independent studios tell us support has become harder to reach since Momence's recent ownership change, with automated tier-1 channels in front of slower human responses.
Owner workflows that get out of your way
Studios often tell us Momence's client-facing booking experience still feels good — it's the daily owner workflows that have started to feel slower than they'd like. Zipper treats both sides as equally important: the booking experience your members see and the daily flows your team runs both get the same design attention.
- Streamlined client booking flow on the admin side
- Multi-role payroll, scheduled pricing transitions, and gift cards in one flow
- Real-time API and webhooks for studios with a more technical stack
Momence: Studios consistently mention that owner-side workflows take more steps than they'd like, while the client experience has gotten the bulk of the polish.
One price. Everything included.
Momence's base price reads competitive, but the all-in cost can climb once video, multi-location, the branded app, and processing fees are layered on. Zipper publishes one price per plan, with the full product included. What you see is what you pay.
- Branded app, branded website, marketing, CRM, and multi-location included on every plan
- Stripe-native at published Stripe rates — no platform markup on processing
- Month-to-month, cancel anytime, ~15% off if you pay annually
Momence: Two-location studios on Momence often see all-in costs in the $700/mo range once video, multi-location, the branded app, and processing fees are added on top of the base subscription.
Replace your booking, email, website, CRM, and lead tools with Zipper
The next generation of studio software isn’t a better booking tool — it’s a true operating system. More revenue, fewer tool subscriptions, less tech stress.
Classes & Appointments
Group classes, privates, duets, semi-privates, events, and trainings — all in one calendar with shared client profiles and templates that hold up to real-world sub coverage.
Learn more →Stripe-native Payments
You own your Stripe account, pay published Stripe rates, and get Apple Pay, Google Pay, and tap-to-pay in the standard product. No captive processor, no markup, no portability question marks.
Learn more →Memberships & Credits
Hybrid memberships, combo plans, multiple memberships per client, accurate package balances that deduct correctly, and clean transitions for legacy members onto new pricing.
Learn more →Branded Client App
A true white-label app with real design polish — one account, your brand end-to-end, and the Apple developer fee included rather than passed back to the studio.
Learn more →2-Way SMS & Email Marketing
Domain-authenticated email, two-way SMS, tagged segments, multi-step automated journeys — and automations that fire on schedule, not hours late.
Learn more →Website Builder
A conversion-tuned website with real-time sync to your studio platform — change something in Zipper, it shows up on your site immediately. No plugin to wire in.
Learn more →Switching from Momence to Zipper
Answers to the questions studios ask before they switch.
How is customer support actually different?
How does Zipper's pricing compare once Momence's add-ons are included?
What do you mean by "the same care on both sides"?
What's the situation with Momence migrating customers from Stripe to Odin?
Can I migrate my data from Momence?
Are there contracts?
See what your studio looks like on Zipper
30-minute demo. No pressure. We’ll walk through what migration off Momence looks like — including the payment side — and what your studio looks like on a platform built around both your team and your members.