Question 1

What is Zipper?

Accepted Answer

Zipper is AI-powered studio management software designed specifically for fitness and wellness businesses. We combine everything you need—professional websites, class scheduling, payment processing, marketing automation, and client management—into one integrated platform that actually works together.

Question 2

Who is Zipper for?

Accepted Answer

Zipper is perfect for yoga studios, Pilates studios, martial arts schools, CrossFit boxes, dance studios, barre studios, and other fitness/wellness businesses with 1-3 locations. We serve studios generating $300K-$2M in annual revenue who want transparent pricing, fast setup, and personal support.

Question 3

How much does Zipper cost?

Accepted Answer

Zipper offers a free plan with basic features. Paid plans start at $150/month with no setup fees, no contracts, and no cancellation fees. Unlike competitors like MindBody, Glofox, or Arketa, we don't charge transaction fees on top of Stripe's standard 2.9% + $0.30, and our professional website is included at no extra cost (competitors charge $100-300/month extra).

Question 4

How long does it take to set up Zipper?

Accepted Answer

You can have a professional website live and start taking bookings within 24 hours. This is significantly faster than competitors: Arketa takes 6-8 weeks, MindBody takes 4+ weeks, and Glofox takes 6-8 weeks. Most studios are fully operational within one week.

Question 5

Does Zipper include a website?

Accepted Answer

Yes! Every Zipper account includes a professional, mobile-optimized website with built-in SEO. This isn't a basic template—our AI creates a custom site based on your brand, services, and local market. Most competitors charge $100-300/month extra for website features. MindBody charges $100-200/month, Arketa charges $1,500 setup + $50/month, and Glofox's website is an expensive add-on.

Question 6

What payment methods does Zipper support?

Accepted Answer

Your clients can pay with credit cards, debit cards, ACH bank transfers, and popular digital wallets through Stripe. We handle PCI compliance and security. You only pay Stripe's standard rate of 2.9% + $0.30 with no additional transaction fees from Zipper (competitors like MindBody, Glofox, and WellnessLiving charge 0-4.9% on top of Stripe fees).

Question 7

Are there any contracts or cancellation fees?

Accepted Answer

No setup fees, no contracts, and no cancellation fees. You can start free and upgrade or downgrade anytime. We believe in earning your business every month. This is different from many competitors who require annual contracts or charge setup fees ($500-$2,000).

Question 8

Can I keep my existing website?

Accepted Answer

You can, but most customers switch to Zipper's integrated website because it's specifically optimized for studio bookings and automatically syncs with your class schedules, pricing, and availability. Plus, it's included free, whereas maintaining a separate website (Squarespace, Wix, WordPress) costs $16-50/month extra.

Question 9

Does Zipper have mobile apps?

Accepted Answer

Yes, we have mobile apps for both studio owners/staff (to manage your business on-the-go) and your clients (to book classes, make payments, and stay connected with your studio). Unlike MindBody which requires 4-8 weeks for app approval, Zipper's progressive web app is available from day one.

Question 10

How hard is it to switch from my current software?

Accepted Answer

Switching to Zipper is designed to be painless. We provide free data migration assistance, help you set up your new website and workflows, and ensure you don't lose any client information. Most studios are fully operational within a week. We've successfully migrated studios from MindBody, Glofox, WellnessLiving, Momence, Arketa, and other platforms.

Question 11

What kind of support does Zipper offer?

Accepted Answer

We offer email and chat support for all plans, with phone support available for Pro customers. Our team includes the founders who understand your business challenges, not just technical support. You get direct access to Chris (CEO) and Kerry (CTO) unlike larger competitors where you're routed through multi-level support teams.

Question 12

Does Zipper provide training?

Accepted Answer

Yes, we include onboarding training for your team and ongoing support. We also have a comprehensive help center with video tutorials, best practices, and step-by-step guides. Unlike competitors who charge for training or have minimal documentation, we provide white-glove onboarding included in your plan.

Question 13

Can Zipper help me get more customers?

Accepted Answer

Yes, that's our specialty. Our integrated approach—professional website + local SEO + automated marketing + easy booking—is designed to generate more leads and convert them into paying members. Most studios see significant growth within their first 3 months. CS Fit Pilates got 110+ leads in 4 months with 20x ROI. The Lab BJJ got 50+ leads in 3 months with 4,967% ROI. Average studios see 3x more website leads compared to their previous platform.

Question 14

What makes Zipper different from MindBody?

Accepted Answer

Zipper is built for small studios (1-3 locations) while MindBody is built for large chains. Key differences: (1) Setup: 24 hours vs 4-6 weeks, (2) Website: Included free vs $100-200/month extra, (3) Pricing: $150-300/month vs $349+ plus transaction fees, (4) Support: Direct founder access vs large support team, (5) Contracts: Month-to-month vs often annual, (6) Focus: Lead generation vs marketplace.

Question 15

What makes Zipper different from Glofox?

Accepted Answer

Glofox is good for 3-10 location studios but expensive and slow for smaller businesses. Key differences: (1) Setup: 24 hours vs 6-8 weeks, (2) Website: Included vs expensive add-on, (3) Pricing: More transparent and lower for small studios, (4) Geographic focus: North America vs European market, (5) Contracts: Month-to-month flexibility vs annual commitments.

Question 16

What makes Zipper different from Arketa?

Accepted Answer

Arketa is newer but charges high setup fees. Key differences: (1) Setup: $0 vs $1,500+ for website, (2) Timeline: 24 hours vs 6+ weeks, (3) Website cost: Included vs $1,500 setup + $50/month ongoing, (4) Total cost: Lower first-year cost by $2,000-3,000, (5) Support: Direct founder access vs growing team.

Question 17

What makes Zipper different from WellnessLiving?

Accepted Answer

WellnessLiving has lots of features but can be complex. Key differences: (1) Ease of use: Simpler interface vs steeper learning curve, (2) Website: Professional AI-built site vs basic included site, (3) Setup: 24 hours vs 2-4 weeks, (4) Support: More responsive and personal vs ticket-based system, (5) AI features: Built-in vs add-ons.

Question 18

Does Zipper charge transaction fees?

Accepted Answer

No. You only pay Stripe's standard processing fee of 2.9% + $0.30 per transaction. Competitors often charge additional transaction fees: MindBody charges 0-3.5%, Glofox 0-3%, WellnessLiving 0-4.9%, which costs studios an extra $300-500/month on $10K in monthly revenue.

Question 19

Can I try Zipper before committing?

Accepted Answer

Yes! We offer a free plan with basic features so you can try Zipper with no risk. You can upgrade to paid plans anytime. We also offer a 30-day money-back guarantee on paid plans. No credit card required to start.

Question 20

What results can I expect with Zipper?

Accepted Answer

Based on real customer results: CS Fit Pilates got 110+ new leads in 4 months, 5x traffic increase, 20x ROI. The Lab BJJ got 50+ organic leads in 3 months, 75% lead-to-member conversion, 4,967% ROI. Mile High Ducts went from 40 visits/month to 30/day. Average customers see 3x more website leads, faster booking process, and significant time savings on marketing (10-15 hours/week).

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