Everything you wanted to ask, answered

No. All plans are month-to-month. We want to earn your business every month, not lock you in. You can cancel anytime.

Your monthly subscription + Stripe's standard processing fees (2.9% + $0.30 per transaction). That's it. No setup fees, no onboarding fees, no marketplace commissions. The Starter plan has a 1% platform fee on payments; Studio and Growth have 0%.

Yes. Save approximately 15% by paying annually on any plan.

Absolutely. Upgrade or downgrade anytime — changes take effect on your next billing cycle.

Yes, we will help you fully migrate from any other system on all plans. This includes customer and payment data migration (if we're able to get your current payment processor to send the data over). We want to be sure you are successful as possible with our system!

No per-seat fees. Starter includes 1 staff account, Studio includes up to 10, and Growth includes unlimited. Additional locations on the Growth plan are $129/mo each.

It depends on the amount of data we are migrating over. If you are starting from scratch, we can typically get you up and running in less than a week, including a brand new website. If you are migrating from another system, once we get all of the necessary data sent over, we can have you set up and live in less than a week.

Yes. We support PAN data transfers from most major platforms (Mindbody, WellnessLiving, Glofox, Momence, and others), so your members' stored payment methods carry over seamlessly. No disruption to recurring billing. However, if you are on a system like Vagaro that does not transfer credit card information, we can simply invite your clients to claim their account via email and re-enter their credit card information.

Reach out to us. We can set you up with a demo account and plan your migration timeline so you're ready to go the day your contract ends. Many studios find the monthly savings with Zipper offset early termination fees within a few months.

No catch. Our goal is to make you successful so you stick around (since we don't do contracts). When we can help improve your online presence with a professional, conversion-optimized website, it will help you get more revenue in the door and continue using Zipper!

Yes. We handle all DNS configuration and domain setup for you.

Yes. You have full editing ability through our proprietary website builder. Create new pages with AI, edit content in a couple of clicks, and manage your website, without being a tech person.

Yes, we support classes, appointments (privates, semis, duets, trios), one-off events (free and paid), multi-day programs and more.

Every plan includes a branded mobile app that your clients add to their home screen. Available immediately with no setup fees, and it's always up to date.

Studio and Growth plans include email and SMS automation. Starter includes basic email workflows. Unlike some competitors, we don't charge per-message or require expensive add-ons.

Your data is yours. We use Stripe for PCI-compliant payment processing, and you can export your data anytime. We never sell your data or use it to compete with you (unlike platforms that run consumer marketplaces alongside their studio software).

Since there are no contracts, you can leave anytime with a full data export. But we find that studios who switch to Zipper stay, because we're building the platform around what studio owners actually need, not what's most profitable for us.

Yes — and your members won't need to re-enter their cards. Because Mindbody runs on Stripe, we transfer stored payment methods directly through a Stripe PAN data transfer. We also import your active members, family accounts, current memberships, credits, expiration dates, and upcoming bookings — clean. Most studios are fully live within 3–5 weeks. The main timing variable is Mindbody itself: they require a paid data export (~$500) that takes 2–3 weeks to deliver. Once it's in our hands, our import is fast.

Yes — and most studios are fully live in 2–3 weeks. We import your active members, family accounts, current memberships, credit packs, expiration dates, renewal dates, and upcoming bookings, and provide branded email templates that make the move feel professional to your clients. The wrinkle is the payment processor: WellnessLiving runs on Paragon, a legacy processor that's slow and expensive to coordinate with. We offer two paths. Path A (full payment transfer) keeps every stored card on file but takes 6–8+ weeks while we work through Paragon. Path B (clean restart) skips Paragon entirely and has members re-enter their card once on first login — and most of our WellnessLiving migrations choose Path B for the speed.

Yes — Glofox migrations are some of the cleanest we do, and most studios are fully live in 2–3 weeks. Glofox runs on Stripe, so your members' stored payment methods transfer directly through a Stripe PAN data transfer with no card re-entry. We also import your members, family accounts, memberships, credit packs, expiration dates, renewal dates, and upcoming bookings. The only timing variable is Glofox's response on the PAN transfer request, which usually lands within 1–2 weeks.

Yes — and we'll handle the moving pieces for you. Your operational data (members, memberships, credit packs, renewal dates, family accounts, upcoming bookings) imports cleanly through Pike13's reports, and we send a branded 60-second re-entry invite to any member whose card data doesn't successfully transfer. The pace-setter here is the payment processor: Pike13 runs on Celero, a legacy processor that's slow to respond and tedious to coordinate with — but we know the playbook. Plan on 4–6 weeks total.

Yes — and it's actually one of the simplest migrations we do. Most studios are fully live in 2 weeks, and we typically see 90%+ card re-entry within the first week. We import your members, family accounts, memberships, credit packs, expiration dates, renewal dates, and upcoming bookings, then send branded migration emails that explain the move. The quirk: Vagaro uses its own proprietary payment processor and doesn't allow stored card data to transfer out, so every member re-enters their card once on first login (about 60 seconds). The upside is real, though — no third-party processors, no transfer fees, no waiting.

Yes — Momence migrations are some of the fastest we do, and most studios are fully live in about 2 weeks with no card re-entry. Because Momence runs on Stripe, your members' stored payment methods transfer directly through a Stripe PAN data transfer. We import your members, family accounts, memberships, credit packs, expiration dates, renewal dates, and upcoming bookings — and preserve renewal dates so recurring billing continues without interruption.

Yes. We support CSV imports with custom field mapping for any platform. You map your CSV columns to Zipper fields, review and edit import items before processing, and bulk create customer records. If you can export your data, we can bring it in.

Yes. When we import subscriptions we preserve original start dates, subscription and payment history, and billing cycles. Class and session counts come over so customer milestones stay intact.

Easier than you'd expect — and you won't be doing it alone. We handle the technical heavy lifting: importing your member and lead lists, and transferring saved payment data directly from Stripe-based platforms so your clients don't have to re-enter their cards. You'll handle your account setup — building out your schedule, memberships, and studio settings — guided by a clear checklist, short videos, and a dedicated onboarding rep who's on every call. Most studios are fully live within 2–6 weeks, depending on your current platform.

We make the impact on your clients as minimal as possible. They'll get an email to claim their account on Zipper and a link to download your new app. Both will already have their membership, class pack, and future bookings loaded and waiting for them. If you're migrating from another system that uses Stripe as a payment processor, they won't even need to re-enter their credit card details. If you're using a different payment processor, they'll be asked to enter their card info to keep their membership going.

Never. Your subscription is month-to-month — no annual contracts, no setup fees, no minimums, no cancellation fees. We earn your business every month, not by trapping you in fine print. If Zipper ever stops being worth it, you can leave anytime.

It depends on your current platform and your current payment processor. Stripe-based platforms (Glofox, Momence) wrap in about 2 weeks. Mindbody takes 3–5 weeks because of their paid data export timeline. Pike13 takes 4–6 weeks because of Celero. WellnessLiving runs 2–3 weeks on the clean-restart path, or 6–8+ weeks if you want the full Paragon transfer. Vagaro is 2 weeks. We'll give you a concrete timeline before you commit.

No. You keep operating on your current platform right up until your go-live date. We coordinate the cutover so there's no gap in service, no missed classes, and no broken bookings.

We handle it. A dedicated migration specialist owns your project end-to-end — you'll know exactly who to talk to, what's happening, and when. You'll handle your own account setup (schedule, memberships, studio settings), guided by a clear checklist, short videos, and an onboarding rep on every call. You won't be touching spreadsheets to move customer data.

Migration is included with your Zipper subscription. The only out-of-pocket costs are any data extraction fees your current platform charges (Mindbody is ~$500; Glofox and Pike13 vary; Momence, WellnessLiving Path B, and Vagaro have no third-party transfer fees because we work around their processors).

Every reservation on the books transfers. We pull a future bookings report from your current platform and load every upcoming class and appointment into Zipper. When members log in on day one, their full schedule is right there waiting.

Yes. We preserve renewal dates on every membership we import, so members aren't double-charged or charged on the wrong day. Their next billing cycle hits on the same date it would have on your old platform.

We provide branded email templates that make the ask feel professional, and we follow up with anyone who hasn't acted. Most studios see 90%+ completion within the first week. There's also a small upside: re-entry naturally separates engaged members from churned ones, which often saves studios money on ghost memberships they were paying processor fees on.

We coordinate a launch date with you, send your members a branded migration announcement with a link to claim their account and download your new branded app, and switch your booking flows over to Zipper. Your members log in and find their membership, credits, and upcoming bookings already loaded. You're operating on Zipper from that moment forward.

Privates, duets, trios, semi-privates, consultations, intro sessions, assessments, and any other 1:1 or small-group service. Each appointment type has its own duration, pricing, location, intake forms, and provider — and clients book them themselves directly from your website or branded booking app.

Yes. Once you set up an availability schedule for a provider and create an appointment type, clients see only the open time slots and book themselves. The slot is held, payment is processed if required, the calendar invite is sent, and a reminder email goes out the day before — all without you lifting a finger.

Each provider has their own availability schedule — set the days and hours they take appointments, plus buffer time before and after each session for setup or notes. You can also block out specific dates for holidays or vacation. Multiple appointment types can pull from the same schedule.

Free, paid (credit card via Stripe), punch-card credits, or active subscription access. You can enable any combination on a single appointment type — so a member can use a session credit, a non-member can pay $85, and a comped client can book at $0 from the same booking page.

Yes. Attach any form to an appointment type — liability waivers, health questionnaires, intake assessments — and clients have to complete it before the booking goes through. The completed form is saved to their profile so you have it on file for every future appointment.

Set a refund cutoff per appointment type. Cancellations made before the cutoff automatically refund the payment or restore the punch-card credit. Cancellations made inside the window forfeit the credit or get charged a late-cancel fee — Zipper handles it without you stepping in.

Yes. Locations can be physical (your studio address), virtual (a meeting link), or hybrid (both). When clients book a virtual appointment they get the meeting link in their confirmation and reminder emails — no extra steps for you.

When booking on behalf of a client (or letting them book), toggle Recurring and pick the cadence — weekly on Tuesdays, every other Thursday, etc. Zipper creates the full series in one go, and clients can manage individual occurrences without canceling the whole thing.

Yes. Premium services, duet privates that need a matched partner, or anything that needs a quick conversation first — toggle off "Show in customer app and website" and the type stays available for staff to book through the dashboard but is invisible to clients.

Yes. We bring over your appointment types, providers, availability, pricing, and active client packages and subscriptions so nothing breaks the day you go live.

Yes. Your members get a booking app branded with your studio name, logo, and colors. Every class registration, payment, package balance, and waitlist update lives in one place for them.

Unlimited memberships, limited memberships (e.g. 8 classes per month), 5- and 10-class packs, single drop-ins, intro offers, founding-member tiers — anything you can describe. Mix and match per class so a member can use a credit, a subscription, or pay-per-class on the same booking page.

Both. Each class pack has an auto-renewal setting. A 10-class pack can be a single-purchase product, or it can automatically reload (and rebill) the moment a client uses their last credit — your call per product.

Weekly, monthly, 4-weekly, and annual billing — including hybrid options like a monthly-billed annual contract or a weekly subscription with a startup fee. Prices, taxes, billing periods, and startup fees are configured per membership product.

Open the session, click Substitute Instructor, pick the new provider, and toggle whether to notify registrants. The sub applies to that session only — the recurring series stays assigned to the original instructor — and your clients see the updated name in the app instantly.

When a class is full, members can join a waitlist with one tap. As soon as a spot opens up, the next person on the list is automatically promoted, charged (if applicable), and notified by email and push. Waitlist cancellations always auto-refund regardless of your refund policy window.

Yes. Set a refund policy window per class type (e.g. cancel within 12 hours = late). Members who cancel inside the window forfeit their credit or get charged the late-cancel fee you configure. Cancellations outside the window auto-refund or restore credits.

Booking confirmations, day-before and hour-before class reminders, virtual class meeting links, waitlist promotions, and cancellation notices all send automatically. You can also email all registrants of a single session in one click — useful for last-minute notes or weather updates.

Yes. Reporting shows capacity utilization by class, by timeslot, by instructor, and by location — so you can see at a glance which Tuesday 6am is full week after week and which Saturday 2pm needs a different format.

Yes. We migrate your members, current packages and memberships, billing schedules, and class history. You give us a customer list — we handle the rest, and members get a one-click email invite to set up their account when you go live.

Open a class on a tablet or phone, see every registered member, and tap to check in attendees one at a time or in bulk. Mark no-shows, cancel late registrations, and see member milestones, birthdays, and pinned notes from previous instructors — all from the same screen.

Yes. The check-in screen is mobile-first — designed to be used on a tablet at the front desk, on a phone in the studio, or on a laptop in the office. No clunky desktop-only admin UI to fight with on the way out the door.

Kiosk mode is a stripped-down, self-service version of the app for clients to check themselves in. Set up a tablet at the front desk, and clients walk in, find their name, and tap to check in — no front-desk staffing required.

Yes. The kiosk only shows a client's first name, last initial, and a partially-hidden email (e.g. C****S@example.com). No payment details, no purchase ability, and no access to other accounts — even if the tablet is left unattended.

Yes. Walk-ins can find the class and check themselves in if they have a valid membership or remaining class credits. If a payment is needed for a drop-in, the kiosk hands them off to their own device or to a staff member to keep payment details off the shared screen.

After class, open the registration list and mark anyone who didn't arrive as a no-show in one tap. The status updates the member's profile, contributes to attendance reporting, and (if your policy is configured for it) triggers a no-show fee or credit forfeiture.

Their name and photo, current membership or class pack, milestones (first time at the studio, first time with this instructor, first time in this format), birthday flags within the next 14 days, and pinned notes left by other instructors — so every instructor greets every member like a regular.

Yes. Select multiple registrations from the list and bulk check in — useful for the wave of arrivals 5 minutes before class starts.

No. Any device with a browser will do — a tablet, an old laptop, even a phone. Most studios use a wall-mounted iPad, but anything you have lying around works.

Yes. Toggle Kiosk Mode on a staff member's account and that login becomes a limited-access kiosk login — perfect for a shared front-desk device that staff might leave unattended.

A built-in tool for managing class coverage when an instructor can't teach a session. Instructors post sub requests, staff offer to cover, managers approve, and the registered students get notified — all in one place with a full audit trail.

Group chats are easy to miss, hard to track, and leave no record of what happened. The board surfaces high-priority requests, sends automatic reminders for unclaimed shifts, tracks who subs the most, and keeps the conversation tied to the actual class on your calendar.

Click Post Sub Request, pick the class from your schedule (or enter the details manually), add notes — equipment setup, what to focus on, anything the sub needs to know — and post. The request becomes visible to all eligible staff immediately.

Yes. When the sub request is linked to a calendar event, the system automatically updates the instructor on that event the moment a sub is approved — so the schedule, the booking app, and reminder emails all reflect the new instructor in real time.

Two ways depending on how you set things up. Direct Claim — the staff member taps Claim and the sub is locked in immediately. Or Offer to Claim — the staff member submits an offer, and a manager reviews and approves the best fit. You pick which mode fits your studio.

Yes. With Offer to Claim turned on, multiple staff can submit an offer on the same request. The manager sees every offer and picks the best one, with optional notes to other applicants.

The original requester, the person who claimed the shift, or an admin can unclaim it — and the request goes back to "available" so other staff can pick it up. Withdrawals before approval are also supported.

Yes. When the manager approves a sub, they can choose to notify everyone registered for that class with a custom note ("Theo will be subbing for Mara today — see you all there!"). The note lands in email and push notifications instantly.

Every key event triggers a notification: new sub request posted, shift claimed, offer submitted, claim approved or declined, comment added, shift unclaimed. And if a request is still open within 3 days of the class, urgent reminders go out to all eligible staff.

Yes. The board tracks every sub request, claim, and approval — so you can see who steps up most often, which classes need the most coverage, and how reliable each staff member is when it counts.

It's a fast, full-screen branded app that clients install to their home screen — same icon, same full-screen experience — available immediately on day one. They open it like any other app on their phone.

They open your studio's booking link, tap Share → Add to Home Screen, and the icon lands on their home screen. One tap to open from then on.

Yes — your studio name and colors throughout the booking experience. Clients sign up and use the app under your brand, not under "Zipper." Custom home-screen icon support is in active development.

Browse and book classes. Book privates and other appointments. Buy memberships, class packs, drop-ins, and gift cards. View their package balance and upcoming sessions. Cancel, reschedule, or join a waitlist. Update payment methods. Manage family members. View milestones and notes. Everything they'd normally have to call the front desk for.

Yes. Family accounts let one logged-in guardian manage multiple children — book classes for them, buy memberships and class packs that the kids use, and see all activity in one place. Permissions are configurable per relationship.

Yes. Booking confirmations, day-before and hour-before reminders, waitlist promotions, instructor sub notes, and cancellations all send via email and push. Clients control which notifications they want under their profile.

Yes — and you have two options. Build your studio site directly in Zipper using the website builder (booking is wired in by default), or paste a Zipper booking widget into any existing site. Either way, clients can book without leaving your domain.

Each studio has its own booking URL (e.g. yourstudio.com/app or your-studio.joinzipper.com). When a client lands on it for the first time they create an account or log in — and from then on it opens straight to your studio.

Yes. The app uses Stripe under the hood, so clients can save credit cards and check out in a tap on supported devices.

We migrate your members, active packages, and subscriptions before launch. Members get a one-click invite email when you go live — they set a password, install the app, and pick up exactly where they left off without losing any credits.

No. Drag-and-drop blocks, in-place editing, and a clear preview before publish — most studio owners have a working site in an afternoon. AI helps with copy if you're stuck on what to write.

Both. Zipper is fitness studio management software with a website built in — booking, payments, CRM, automations, marketing, and the website all live under one login and one bill. You don't pick between studio software and a website builder; you get both, wired together by default.

Technically yes, but you'd be leaving most of the value on the table. The reason a fitness studio website builder from Zipper outperforms a generic Squarespace or Wix site is that booking, checkout, and lead forms are native — built on the same platform that runs your studio. If you only want a static brochure site, a generic builder is fine.

Yes. Connect any domain you own — yourstudio.com, joinmystudio.com, anything. Zipper walks you through DNS setup; once propagated, your site lives at your URL with a free SSL certificate.

Yes. Drop a Schedule block, a Class Detail block, or a "Book Now" button on any page and it pulls from your live Zipper schedule. Members book without leaving your domain.

Yes. Drop a Product block on any page and it pulls from your Zipper products — memberships, class packs, drop-ins, gift cards. Checkout uses Stripe in the background.

Yes. Build any form in Zipper (lead form, contact form, intake form), drop a Form block on the page, and submissions land in your CRM with optional automations attached.

Yes. Built-in blog with categories, tags, and SEO meta. AI-assisted draft generation through Marketing Copilot if you want to publish consistently without writing every post from scratch.

Yes. The Custom HTML block accepts any third-party snippet — testimonial widgets, reservation tools, video players, anything you can paste from a vendor.

Yes. Add your Google Analytics tag once and every page is tracked. There's also a built-in dashboard for page views, top pages, conversion to booking, and form submissions.

Built for speed — image optimization (AVIF/WebP), lazy loading, lightweight CSS. The site renders fast enough that Google's Core Web Vitals like it, which helps with search ranking.

Yes. The editor works on phone and tablet for quick edits — change a price, swap an image, fix a typo without opening your laptop.

Every booking, every payment, every membership change, every email opened, every form submitted — plus profile metrics you choose (membership status, lifetime spend, favorite class, last visit). One profile, full picture.

Lead forms on your website, manual entry from front desk, integrations from external sources, or imports from CSV. All landing in the same Lead Board.

Kanban-style board with workflow stages — New, Contacted, Qualified, Converted, or any custom stages you define. Drag a lead between columns or click to update from the detail view.

Yes. Add, rename, reorder, or remove stages to match your sales process. Some studios run a 3-stage funnel; others run 7 stages with a probation period for new members.

Yes. Apply any tag — VIP, founding member, corporate account, lapsed, partner-of-staff. Filter every list, segment, automation, and report by tag combinations.

Yes. Free-form notes on every profile, with timestamps and the staff member who wrote them. Pin notes (e.g. "wrist injury — modify Reformer") so they're visible to whoever serves the customer next.

Yes. The activity timeline shows lead source, every stage move, the moment they bought their first product, and every interaction since — useful for understanding what your funnel actually does.

Yes. Pick which metrics matter to your studio — last visit, classes this month, favorite instructor, retention score — and they show on every profile by default.

Yes. Family accounts let one logged-in guardian manage multiple children — book classes for them, share memberships, view consolidated history. Per-relationship permissions.

Yes. CRM tags drive marketing segments, automation triggers, and lead-pipeline transitions. A lead moving to "Qualified" can fire an email; a customer tagged "VIP" can get a different campaign.

Yes. Email is built in. SMS is sent through a Twilio integration you connect once. The contact lists, scheduling, tracking, and automation triggers are the same — pick the channel per campaign.

Build lists from your roster (active members, lapsed members, intro-pass holders), tag-based segments, or CSV imports. Lists update automatically as members join or change status — no exporting and re-importing every time you want to send.

Yes. Active vs. unsubscribed, members on a specific membership tier, holders of a particular class pack, customers tagged a certain way, or anyone who registered for a specific class. Combine filters to build the segment you actually want.

Set up a verified sender from your own domain — Zipper walks you through SPF/DKIM and the verification email. Verified senders get reliable inbox delivery; unverified senders fall back to shared infrastructure that's more likely to get filtered.

Yes. Send a test to your own inbox, check it on desktop and mobile, click every link, and confirm it looks right before pushing send to your full list. Same for SMS — preview to your own phone.

Opens, clicks, delivery status, bounces, and unsubscribes per recipient. Click-through is more reliable than opens because some inboxes block tracking pixels — the dashboard surfaces both side-by-side.

Yes. Hit Schedule, pick a date and time, and the campaign queues up. Useful for promo announcements timed to weekends, monthly newsletters, or class registration windows that open at a specific hour.

Yes. Combine Marketing with Automations — when a lead form is submitted, when a member books their first class, when someone misses 3 weeks — fire an email or SMS automatically without manually building campaigns each time.

Every email includes a one-click unsubscribe link. When a recipient unsubscribes, they're removed from email sends across every list immediately. Required for CAN-SPAM compliance — and for staying out of spam folders.

Yes. From the class registration screen, click Email Registrants, write a one-off note ("running 5 minutes late," "bring a towel"), and send. Useful for last-minute studio updates without building a list.

A trigger plus one or more actions. When something happens in your studio (a form submitted, a class booked, a lead moved to a new stage), Zipper fires the actions you configured — send an email, text, assign a tag, create a customer, advance the lead.

Seven trigger types: form submitted, event registration, class registration, appointment booked, product purchased, customer joined the roster, or lead moved between workflow stages. Pick "any" of a type or specific entities.

Send email, send SMS (via Twilio), assign a tag, create a customer record, or update a lead's workflow stage. Chain multiple actions — send a welcome email, tag the customer "first class booked," advance the lead to "active member."

Yes. Set timing to immediate, delayed (X days after the trigger), or relative to an event date (X days before/after the class itself). Useful for "send a follow-up 3 days after the first class" or "remind 2 days before the workshop."

Yes. Toggle "Only run once" per customer — useful for welcome emails, "first class booked" celebrations, or any single-fire moment. Off by default for things like reminders that should fire every cycle.

Yes. Every automation has an execution history — every fire, every action, every recipient, success or failure. If a welcome email didn't go out, you can see why and resend.

Zipper validates automation graphs at save time. If your "send email" action would trigger another automation that triggers your first one again, the editor blocks it with a clear error. You'll never accidentally email someone 800 times.

Yes. Pick "form submission" as the trigger and select either a specific form ("Contact Us") or any form. Combined with the run-once setting, perfect for inbound lead workflows.

Yes. Forms on your Zipper site (or a Zipper widget on an external site) trigger automations the same way. Submit the form → automation fires → email/SMS/tag goes out without manual processing.

Yes. Apply tag-based filters so a specific automation only fires for customers with a specific tag, membership tier, or location — useful when running locations on different schedules or message cadences.

Marketing Copilot is your AI-powered social media team. It generates branded posts for Facebook, Instagram, and LinkedIn in a few clicks — saving you hours every week and the cost of hiring a social consultant.

Studio owners who know they need consistent social media but don't have the time (or budget) to outsource it. If you've ever paid a freelancer hundreds of dollars a month to write your captions, this replaces that work.

Facebook, Instagram, and LinkedIn. Connect each account once, and Copilot publishes the same campaign across whichever ones you select per post.

Tell Copilot what to post about — a new class, an instructor spotlight, a holiday promo. It drafts the captions, picks photos from your library, and tailors the post for each platform. You review, edit if you want, and approve.

Upload photos to your Zipper photo library. Copilot scores each image for which posts it fits best — a yoga photo for a yoga class post, a studio interior for an open house — so you don't have to dig through hundreds of files every week.

Yes. Generated posts land in an approval queue. Edit the caption, swap the photo, change the schedule, or reject it entirely. Nothing posts until you approve.

Pick a date and time per post, or let Copilot suggest a balanced calendar across the week. You can see everything that's queued in one calendar view.

Yes. Group posts by theme — Summer Promotion, Instructor Spotlights, Holiday Series — so you can plan around marketing initiatives instead of post-by-post.

No. Marketing Copilot works whether or not you use Zipper for booking — though if you do, it can pull class names, instructor info, and schedule details automatically.

Same engine. Generate blog posts that improve your local SEO, queue them for review, and publish to your Zipper website (or copy/paste them anywhere else).

About 60 seconds. Create an account, point the agent at your website (Zipper site or any other), and it learns your studio in seconds. Drop the embed snippet on your site, and it's answering questions.

It crawls your website — schedule, services, pricing, FAQ, blog. You can also add internal knowledge that isn't on your website (where to park, what to wear, intro discount details) so the agent has answers for the questions your website doesn't cover.

Studios using it see ~20% more lead conversions on average. The reason: the agent answers fast, never sleeps, and nudges new visitors toward booking instead of leaving them to fish through your site.

It escalates to a human with one tap — call or email your studio directly. Better than hallucinating an answer, and better than dropping the lead. The escalation handoff is logged so you can see what questions the agent struggles with.

No. The agent works on any website, with any booking system. If you do use Zipper, it can also help members manage existing bookings and packages.

Yes. Zipper's AI Support Agent runs on our own infrastructure — not a white-labeled third-party tool. We can tune it for fitness and wellness specifically, and we don't pass through someone else's margin to you.

Open the agent's knowledge base, paste in any answer to common questions ("first class is on us, just show up 10 minutes early"), and the agent uses it. Update any time without redeploying.

Yes. Set the tone (warm, professional, playful), the brand voice, and even hard constraints ("never quote a price; always direct to the schedule page"). The agent stays on-brand across every conversation.

A conversation log shows every chat — full transcripts, escalations, booking outcomes. Useful for spotting common questions to add to your FAQ, or seeing where the agent gets stuck and needs more knowledge.

Bundled into your Zipper subscription. If you're not on Zipper yet, you can try the agent on your existing site — free. If it earns its keep, you can move the rest of your stack over later.

Zipper uses Stripe Connect. Connect your account once and you can charge for memberships, class packs, drop-ins, events, appointments, and gift cards. Funds land in your bank account on Stripe's normal payout schedule.

Stripe processing: 2.9% + $0.30 per one-time charge, 3.4% + $0.30 per subscription charge. Zipper's platform fees are tier-based — see the Pricing page for current rates.

Yes. Full refunds, partial refunds (refund $50 of a $100 charge), or refund as store credit. Punch-card credits are auto-restored when the booking is canceled, regardless of refund choice.

Set a refund cutoff per class or appointment type (e.g. 24 hours before start). Cancellations made before the cutoff trigger an automatic refund or credit restore — no manual processing. Cancellations after the cutoff don't auto-refund (but you can still issue a manual refund if you want).

Yes. Point of Sale lets you ring up walk-ins for products, drop-ins, or custom amounts. Pick the customer, add items to the cart, take payment via Stripe — same Stripe account, same dashboard.

Yes. External payment tracking lets you log cash, check, Venmo, or external Stripe charges against a customer's account so the membership reflects the payment without going through Zipper's payment rails.

Subscriptions auto-charge on the cadence you set — weekly, monthly, 4-weekly, or annually. Failed charges retry automatically. Customers can update their card from the booking app without contacting you.

Yes. First-month-free, $X-for-30-days intro packs, or 14-day trials with auto-conversion to monthly. Configure once on the product, no manual hand-coding of billing.

Yes. The booking app shows every charge, every receipt, and every credit. Members can download invoices for tax purposes and update their payment method themselves — saving your front desk a lot of phone calls.

Yes. Configure a deposit amount per appointment type (50%, $25, etc.) and the rest charges at the appointment. Common pattern for premium privates or longer assessments.

Three steps. Enable gift cards from the dashboard. Share the purchase link or drop it on your site. Track redemptions in the dashboard. Most studios are live in under 10 minutes.

Yes. The purchase page uses your studio name, logo, colors, and a custom message. The recipient gets a branded email with the gift card and a personal note from the buyer.

Recipients redeem the gift card balance against any product — memberships, packs, drop-ins, appointments, even retail items at point of sale. Balance is tracked automatically; partial redemptions split across multiple bookings.

It stays on the recipient's account until used. They can apply it across multiple bookings, on the next renewal of an existing membership, or save it for later. The dashboard shows every active balance and total liability at any moment.

Yes. Set preset values ($50, $100, $200, $500) and/or allow custom amounts. The most popular pattern is offering presets with a "custom amount" option for higher-end gifts.

Yes. The buyer can schedule the email to land on a specific date — birthday, holiday, anniversary. The card is created at purchase but the recipient gets the message exactly when the buyer wants.

Yes. Restrict redemption to specific locations (only Riverside, only Northshore) or specific product categories (memberships only, classes only). Useful when corporate gift cards shouldn't apply to retail.

Gift cards show up as a separate line in revenue reporting — gross sales, redemption activity, outstanding liability. Useful for accounting and for understanding how much pre-paid revenue is sitting on the books.

You set the policy. No expiration, expire after 12 months, expire after 24 months — whatever fits your business and complies with your state's gift-card laws. Many states require unlimited validity.

Yes. Gift card purchase is friction-free — no signup required for the buyer. The recipient lands on a personalized email and creates an account when they're ready to redeem.

It gives your members a reason to stick around, refer their friends, and feel recognized for showing up. Points accumulate from actions you choose, and members redeem them for things you offer — discounts, free classes, swag, gift cards.

Set the actions and point values: 10 points per class attended, 100 for the 25th class milestone, 250 for a successful referral, 50 for buying a gift card. Anything you can describe as an event in Zipper can earn points.

From their profile in the booking app. Browse the rewards catalog you configure (e.g. "Free class — 100 points," "Studio sticker — 250 points," "10% off membership — 500 points"), tap to redeem. Points deduct, the perk applies.

No. Rewards live inside the booking app — same login, same profile. Members track their points and redemptions in the app they already use.

Yes. Studios running rewards programs typically see 5–10% revenue lift from increased frequency and 15% lower cancellation rates. The biggest gains come from members who hit early milestones (5th class, 10th class) and feel acknowledged.

Each member gets a personal referral link. When a friend uses it to sign up or book their first class, both members earn points. Configure the rewards per side — you can give the referrer 250 points and the new member a 20% intro discount.

Yes. Leaderboards show top earners by points and by referrals. Useful for shouting out community heroes, awarding swag at end-of-quarter events, and building friendly competition.

Set thresholds — 10 classes, 25 classes, 100 classes, 1-year anniversary — and award points (or unlock specific perks) automatically when a member crosses them. Combine with notifications so the moment is celebrated, not silent.

AI helps you scaffold a rewards program in minutes — common point values, common perks, recommended milestones — and you tweak from there. No need to design it from scratch.

Yes. Run a single program for everyone, or tier rewards by membership level — Unlimited members earn 2x points, intro members earn 1x, founding members get an exclusive perk catalog.

Google's local ranking algorithm weighs your average star rating, how often new reviews come in, how fast you respond, the total review count, and the freshness of your Business Profile. More recent reviews mean higher rankings for searches like "pilates studio near me."

Go to Organization → Integrations → Google, connect the account that owns your Business Profile, pick the right location, and save. Zipper pulls in every existing review automatically.

Yes. Toggle the reviews you want to feature, drop a Reviews block on any page of your Zipper website, and the selected reviews render automatically — with stars, author, and date. New reviews you toggle on appear instantly.

From the Reviews tab, click Request Reviews, pick recipients (existing customers or new contacts you add on the spot), customize the message template, and send. Recipients get an email with a direct link to your Google Business Profile to leave the review.

Yes. Open a review, write your response, and post — the reply lands on Google so other prospects see it. Replying quickly is one of the signals Google uses to rank you, so this matters.

Short, personal, and direct. We provide a default ("Hi {firstName}, would you be open to taking 30 seconds and writing a quick review? It really helps with our local ranking.") that you can customize per send.

Yes. Pick a contact list (e.g. members who completed an intro pack last month), add new contacts on the fly, and send the request to everyone at once. Each recipient gets their own personalized email.

The fastest path is asking after a strong moment — first class, milestone class, or after a particularly good session. Use Automations to trigger a review-request email a week after first class, while the experience is fresh.

New reviews on Google sync into Zipper, and you can re-import on demand. New reviews you've toggled to show on your website appear there immediately — no manual refresh needed.

No. You can use Zipper to import, request, and reply to reviews even if your website lives elsewhere. The website display block is a bonus when you do build with Zipper.