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WellnessLiving Alternative

The WellnessLiving alternative for studios who are tired of chasing unpaid sessions

The studios we migrate from WellnessLiving describe the same week: clients buy a 6-pack and forget to book. Late-cancel fees don’t charge because there’s no card on file. Reports don’t add up, so the owner spends Sunday reconciling in Excel. Support takes an hour just to agree on what the issue is.

Zipper is built around fixing those exact things — one flow for buying and booking, card-on-file by default, dashboards that reconcile to the dollar, and same-day support from our U.S.-based team.

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Zipper vs. WellnessLiving comparison
Side by side

Zipper vs. WellnessLiving at a glance

A feature-by-feature look at how the two platforms stack up.

Feature Zipper WellnessLiving
Booking + payment flow ✓ Buying credits and booking a session happen in one flow — no “chasing the money” ✕ Purchasing credits and booking are separate flows; clients commonly buy and forget to book, or book without paying
Reporting & data ✓ Owner-friendly dashboards with month-over-month and year-over-year comparisons built in; counts reconcile to the dollar ✕ Highly customizable but unintuitive; studios commonly export to Excel to reconcile and compare periods
Account management ✓ You can edit a client’s email, merge duplicates, manage family/household accounts, and reorder waitlists yourself ✕ Many small edits (e.g. changing an email) require contacting support; waitlist re-adds bump people to the bottom
Multi-location ✓ Per-location settings, schedules, and reporting in the standard product ✕ Full multi-location reporting and HQ rollups require the Enterprise tier; settings often can’t differ per location
Branded client app ✓ Fully branded customer app on every plan ✕ Achieve app included; full white-label requires the $349 BusinessPro tier or an add-on
Website ✓ Professional, SEO-optimized website included on every plan ✕ Presence Custom Website is a paid add-on, separate from the core subscription
Marketing automation ✓ Tagged segments, exclusion rules, flexible recurrence, AI-assisted copy, review-request automations ✕ Marketing Suite available in Business+; segmentation, exclusion rules, and recurrence flexibility limited per studio feedback
AI features ✓ AI marketing, lead capture, and review automation included in the base plan ✕ CAASI (AI front desk) and ISAAC (AI BI) are separate products/add-ons
Support ✓ Same-day responses from a U.S.-based team ✕ Tiered, often overseas; many customers report long resolution times and a sense of being blamed for the issue
Payments ✓ Stripe-native: transparent rates, Apple Pay & Google Pay, secure card-on-file links ✕ WellnessLiving Pay or third-party processors; several customers report high effective fees through partners like Paragon
Pricing ✓ Starter $139, Studio $299, Growth $499 — month-to-month, ~15% off annual, no setup fee, website and branded app included on every plan ✕ Starter $69, Business $199, BusinessPro $349, Enterprise custom — with Presence website, white-label app, and CAASI as paid add-ons
Contracts ✓ Month-to-month, cancel anytime ✕ Annual terms with auto-renewal are common

This comparison is based on information that’s publicly available on the internet and may not include all recent features. We encourage you to demo all platforms to evaluate for your needs.

Why studios switch

What changes when you switch from WellnessLiving

Three things studios feel almost immediately after migrating: how their day-to-day operations run, how their data feels, and how their brand actually shows up to clients.

01

Eliminate operational papercuts that quietly steal your week

Edit a client’s email yourself. Merge duplicate accounts. Run real family/household profiles. Reorder a waitlist without bumping people to the bottom. Cover a sub without spinning up WhatsApp. The day-to-day stops fighting you.

02

Reports you can actually read

Owner dashboards with month-over-month and year-over-year built in. Lead, account, and revenue counts that reconcile to the dollar. Plain-English questions across your data — no Sunday-night Excel reconciliation.

03

Your brand, front to back

Fully branded customer app on every plan — not gated to the $349 tier. Your domain on the website, your colors throughout, emails sent from your domain. Prospects see a real studio, not a generic platform skin.

Reporting & support

Reports you can read. Support that picks up.

WellnessLiving’s reporting is highly customizable, but studios tell us they end up reconciling in Excel because there’s no easy month-over-month or year-over-year comparison. Support is the other recurring theme — long calls, overseas tier-1, and resolutions that often start with re-explaining the issue from the beginning. Zipper inverts both.

  • Owner dashboards with MoM and YoY comparisons built in
  • Lead, account, and revenue counts that reconcile to the dollar
  • Plain-English questions across your data — no SQL, no report builder
  • Same-day support from a US-based team that includes former studio operators
  • Public roadmap with real responses — not “we’re thinking about it” for years

WellnessLiving: WellnessLiving offers detailed reporting and 24/7 support, but customers commonly cite report-building friction and tier-1 reps who lack product depth as the reason they start looking for an alternative.

Zipper analytics dashboard
Booking & payments

One flow for buying and booking

On WellnessLiving, buying a class pack and booking a session are separate flows, which is why studios spend their week chasing unpaid sessions and 6-packs that never got used. Zipper merges them so the money and the booking move together.

  • Buy a pack and book the session in one checkout
  • Card-on-file by default, so late-cancel and no-show fees actually charge
  • Self-service billing link for new clients — no calling cards over the phone
  • Apple Pay, Google Pay, and saved cards in the standard product

WellnessLiving: WellnessLiving customers consistently flag the disconnect between purchases and bookings as one of the loudest day-to-day frustrations — clients buying packs and never using them, late-cancel fees that can’t charge because there’s no card on file, and staff manually reapplying payments to past visits.

Zipper class booking management
Website & online presence

A professional, SEO-optimized website — included

Your website should drive bookings, not sit on a separate invoice. Zipper ships a conversion-tuned, mobile-fast site on day one, with class booking and product checkout wired in by default. WellnessLiving keeps the website on the other side of the paywall.

  • Included on every plan — no separate add-on, no third-party builder
  • Class booking, products, lead forms, and reviews are native blocks
  • Built for Core Web Vitals so Google rewards local search
  • Bring your own domain with free SSL, set up in minutes
  • AI marketing copilot for blog drafts and SEO meta

WellnessLiving: WellnessLiving offers Presence Custom Website as a paid add-on. Studios on the standard plans typically end up on Wix, Squarespace, or a freelancer-built WordPress site — and then bolt the booking widget on top.

Zipper website builder dashboard
Day-to-day

The specific things you’ll stop doing

These are the small, recurring frustrations studios on WellnessLiving describe to us most often — the ones that quietly add up to half a day a week. On Zipper, none of them are tasks anymore.

Operational papercuts you’ll never miss

  • Edit a client’s email yourself — no support ticket, no 45-minute call.
  • Merge duplicate accounts in one click instead of living with the double bookings forever.
  • Real family / household accounts — one login, multiple members, shared payment.
  • Editable waitlist — reordering doesn’t bump someone to the bottom of the list.
  • Real sub coverage for instructors — not a WhatsApp thread the owner has to babysit.
  • Self-service billing links for new clients — stop calling them to take cards over the phone.
  • Per-location settings that actually differ per location — instructors only see the right schedules, no logging out and back in.
  • Automations with exclusion rules and flexible recurrence (yes, including “last Sunday of the month”).
  • One booking + payment flow — no chasing 6-packs that never got booked.

Your brand, front to back

  • Fully branded customer app on every plan — not paywalled to the $349 BusinessPro tier.
  • A professional, SEO-optimized website included, on your domain, with class booking and checkout native.
  • Emails sent from your domain, not a generic platform sender — better deliverability, better trust.
  • Your colors, fonts, and logo applied consistently across the website, app, emails, and client portal.
  • A modern booking experience that reflects well on your studio — clean layout, logical flow, and a calendar that starts on Monday.
  • Branded review-request automations so the Google reviews look like they came from your studio, not a vendor.
  • A check-out experience with Apple Pay and Google Pay so the payment moment doesn’t feel like a 2014 form.
Your studio. One system.

Replace your booking, email, website, CRM, and lead tools with Zipper

The next generation of studio software isn’t a better booking tool — it’s a true operating system. More revenue, fewer tool subscriptions, less tech stress.

Classes & Appointments

Group classes, privates, duets, semi-privates, events — all in one calendar with customizable rules and shared client profiles.

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Your data. All of it. Yours.

All your studio's data lives in your own data warehouse. Ask questions in plain English and get real answers — no more sifting through reports that only tell you part of the story.

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Memberships & Billing

Hybrid memberships, combo plans, auto-renewing packs, guest passes and family sharing. Built for how studios actually price — and built to grow recurring revenue.

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Branded Client App

Your clients book, manage, and check in through an app that shows your brand only. True white-label, end to end.

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2-Way SMS & Email Marketing

Two-way texting with clients, multi-step automated journeys with best practices built in, and email campaigns — all included.

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Website Builder

A customizable, fully branded website built to convert visitors into bookings — included in the platform. No separate tool, no agency retainer, no technical setup required.

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FAQ

Switching from WellnessLiving to Zipper

Answers to the questions studios ask before they switch.

How does the reporting actually compare to WellnessLiving?
WellnessLiving’s reporting is highly customizable but unintuitive — studios commonly export to Excel to compare months or reconcile lead and account counts. Zipper ships owner-focused dashboards with month-over-month and year-over-year comparisons built in, the numbers reconcile to the dollar, and you can ask questions in plain English instead of building reports from scratch.
How does the booking and payment flow differ?
On WellnessLiving, purchasing a class pack and booking a session are separate flows. Studios consistently tell us this creates a "chasing the money" problem — clients buy 6-packs and forget to book, or book without paying. Zipper merges the two: every booking is tied to a payment method, and late-cancel/no-show fees actually charge because every member has a card on file.
Can I edit client data myself, or do I have to call support?
You can edit it yourself. Email addresses, account merges, family/household groupings, waitlist order, sub coverage — all owner-editable, no support ticket. This is one of the most common day-one wins studios mention after migrating.
How does multi-location work?
WellnessLiving’s deepest multi-location reporting and HQ rollups are gated to the Enterprise tier, and customers commonly report that settings can’t differ per location and instructors see the wrong schedules. Zipper supports per-location settings, schedules, and reporting in the standard product — instructors only see the right schedules and you can compare locations without logging out and back in.
How do the branded client apps and website compare?
WellnessLiving’s Achieve app is included on all tiers, but a fully white-labeled version requires the BusinessPro tier ($349/mo) or an add-on. The Presence website is also a paid add-on. Zipper includes a fully branded customer app and a professional SEO-optimized website on every plan — your domain, your colors, your sender.
What about customer support?
You get same-day responses from a U.S.-based team. We don’t use overseas tier-1, and we don’t put you through a chain of reps who don’t know the product. This is consistently the change studios feel first after switching.
Is the website really included, or is it an add-on like Presence?
Included. Every Zipper plan ships with a professional, SEO-optimized website with class booking, product checkout, and lead forms wired in. There is no separate website tier and no Presence-style add-on.
Can I use my existing website?
Yes. Embed Zipper's booking widgets into any existing site, or use our included website builder if you want a fresh start. Either way, no extra tools or charges.
How do the pricing tiers compare?
WellnessLiving currently lists Starter at $69/mo, Business at $199/mo, BusinessPro at $349/mo, and custom Enterprise — with Presence website, white-label app, and CAASI as paid add-ons on top. Zipper is Starter $139/mo, Studio $299/mo, and Growth $499/mo, all month-to-month with ~15% off if you pay annually. The branded website, branded client app, AI marketing, and CRM are included on every Zipper plan; we don’t charge extra for advanced reporting.
WellnessLiving has more raw features. What am I giving up?
Honest answer: WellnessLiving has been around longer, so it has broader coverage in some niches — door access integrations, virtual class catalogs, deeper rewards programs, and 5,000+ Zapier integrations. If you depend heavily on those, evaluate carefully. Zipper focuses on the jobs studios run every day — booking, payments, marketing, website, CRM — and does them in a single, modern, well-supported product.
Will my payment processing rates change?
Probably for the better. Zipper uses Stripe, with transparent published rates and no extra markup. Several WellnessLiving customers we’ve migrated were paying notably higher effective rates through partner processors like Paragon — switching to Stripe usually saves money in addition to giving you Apple Pay and Google Pay out of the box.
Can I migrate my data from WellnessLiving?
Yes — and most studios are fully live in 2–3 weeks. We import your active members, family accounts, current memberships, credit packs, expiration dates, renewal dates, and upcoming bookings, and provide branded email templates so the move feels professional to your clients. The wrinkle is the payment processor: WellnessLiving runs on Paragon, and coordinating a stored-card transfer through them adds time and coordination to the process. We offer two paths. Path A (full payment transfer) keeps every stored card on file but takes 6–8+ weeks while we work through Paragon. Path B (clean restart) skips Paragon entirely and has members re-enter their card once on first login — and most of our WellnessLiving migrations choose Path B for the speed. A dedicated migration specialist runs the whole project; migration is included in your subscription.
Are there any contracts? What about auto-renewal?
Zipper is month-to-month — you can cancel anytime, no annual lock-in, no auto-renew clause. We’d rather earn your business every month.
Ready to go

See what your studio looks like on Zipper

30-minute demo. No pressure. We’ll walk through your contract end date, how migration off WellnessLiving works in practice, and what your studio runs like once the booking, payment, and website are in one platform.

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