How to Configure Variable Pricing

Learn how to set up variable pricing for products so customers can pay any amount within a specified range. Variable pricing is useful for donations, tips, or flexible payment options.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage products (typically organization owners and admins have this permission)
• A product to configure (or create a new product)
• Stripe connected (required for paid products)

Steps

Step 1: Navigate to Products

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, click Products in the left sidebar
3. You’ll see the Products page at https://app.joinzipper.com/dashboard/packages

Step 2: Select or Create Product

1. Select existing product:

   • Find the product you want to configure
   • Click on the product to open it
   • Or click Edit next to the product

2. Or create new product:

   • Click Create product
   • Fill in basic product details
   • Proceed to pricing configuration

What happens next: The product edit form will open.

Step 3: Find Pricing Section

1. In the product edit form, find the Pricing section
2. This section contains:
   • Price field
   • Variable pricing toggle
   • Minimum and maximum price fields

Note: Variable pricing settings are typically in the Pricing section.

Step 4: Enable Variable Pricing

1. Toggle Variable Pricing to On:

   • Find Variable Pricing option
   • Enable the toggle
   • Variable pricing fields will appear

2. Variable pricing options:

   • When enabled, customers can enter any amount
   • You set minimum and maximum limits
   • Customers choose amount within range

Note: Enabling variable pricing allows customers to pay custom amounts.

Step 5: Set Minimum Price

1. Enter minimum price:

   • Set the lowest amount customers can pay
   • Example: $5.00 minimum
   • Example: $10.00 minimum
   • Minimum ensures you receive at least this amount

2. Minimum price requirements:

   • Must be greater than $0
   • Typically at least $1.00
   • Prevents customers from paying too little

Note: Minimum price ensures you receive a reasonable payment amount.

Step 6: Set Maximum Price

1. Enter maximum price (optional):

   • Set the highest amount customers can pay
   • Example: $100.00 maximum
   • Example: $500.00 maximum
   • Leave empty for no maximum (if allowed)

2. Maximum price considerations:

   • Prevents extremely high payments
   • Helps manage payment processing
   • Optional - can leave unlimited

Note: Maximum price helps control payment amounts and prevent errors.

Step 7: Save Product

1. Review your variable pricing configuration:
   • Variable pricing is enabled
   • Minimum price is set
   • Maximum price is set (if desired)
   • Settings are appropriate
2. Click Save
   • Variable pricing will be saved
   • You’ll see a confirmation
3. Variable pricing will take effect immediately

What happens next: Variable pricing will be configured and:

• Customers can pay any amount within the range
• Minimum price is enforced
• Maximum price is enforced (if set)
• Payment amount is chosen by customer
• Flexible payment options are available

How Variable Pricing Works

When variable pricing is enabled:

1. During purchase:

   • Customer sees price input field
   • Can enter any amount within range
   • System validates amount is within limits
   • Payment processes for entered amount

2. Price validation:

   • Amount must be at least minimum price
   • Amount must be at most maximum price (if set)
   • Invalid amounts are rejected
   • Customer must enter valid amount

3. Payment processing:

   • Customer pays the amount they entered
   • Payment processes normally
   • Amount is charged as entered

Tips

• Set appropriate minimum to ensure reasonable payments
• Use maximum to prevent extremely high payments
• Test variable pricing to ensure it works correctly
• Communicate pricing range to customers
• Use variable pricing for donations, tips, or flexible payments

Troubleshooting

Problem: I don’t see Variable Pricing option Solution: Check that:

• You’re editing the product (not just viewing)
• Variable pricing feature is available
• Product type supports variable pricing

Solution: Make sure you’re editing the product. Contact support if variable pricing isn’t available.

Problem: Variable pricing isn’t working Solution: Check that:

• Variable pricing is enabled and saved
• Minimum price is set correctly
• Maximum price is set correctly (if applicable)

Solution: Verify variable pricing is enabled and prices are set. Check settings are saved.

Problem: Customers can’t enter custom amounts Solution: Check that:

• Variable pricing is enabled
• Product is saved with variable pricing
• Customer interface shows price input

Solution: Verify variable pricing is enabled and saved. Check customer-facing interface.

Problem: Minimum/maximum prices aren’t enforced Solution: Check that:

• Prices are set correctly
• Validation is working
• Settings are saved

Solution: Verify minimum and maximum prices are set and saved. Test validation.