How to Create a Subscription Product

Before You Begin

• Login to your account at https://app.joinzipper.com/auth/login
• Ensure you have owner or admin permissions
• Ensure Stripe is connected (required for paid subscriptions)

Steps

Step 1: Open the Create Product form

1. Go to Products & Services > Manage Plans
2. Click Create product (plus icon, top left)

Step 2: Select Subscription product type

1. In the Product type section, select Subscription

Product type cannot be changed after creation — choose carefully.

Step 3: Fill out product details

1. Name (required, max 100 characters) — what customers will see
2. Headline (optional, max 200 characters) — one-sentence synopsis
3. Details (optional, max 1000 characters) — describe what’s included
4. Product Image (optional) — helps customers identify the product

Step 4: Configure pricing

1. Price (required) — amount charged per billing cycle
2. Billing schedule — choose Weekly, Monthly, or Yearly
3. Startup fee (optional) — one-time charge when customers first subscribe, separate from the recurring price

Step 5: Configure integrations and visibility (optional)

1. Stripe product ID — Zipper creates this automatically; update here if needed
2. Show in customer app and website — toggle on to allow purchase via the customer app and website
3. Prevent booking outside subscription window — when enabled, customers can only book during their active billing period

Step 6: Configure additional settings (optional)

1. Forms — require customers to complete forms during purchase (must include first name, last name, and email fields)
2. Shop visibility / Category — control where the subscription appears and how it’s organized
3. Availability — set to Requires consultation (hides from public, generates a special sign-up URL) or Requires approval (customers must request access)

Step 7: Save

1. Click Save at the bottom of the form

Troubleshooting

Don’t see “Create product”? Only owners and admins can create products — contact your organization owner.

Can’t create a paid subscription? Stripe must be connected. Go to Settings > Integrations and complete Stripe merchant onboarding.

Save button disabled? Fill in all required fields: product type, name, price, and billing schedule.

Can’t change product type after creation? Product type is locked at creation. Create a new product with the correct type instead.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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