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Bookings & Check-Ins
Walk-ins, guests, no-shows, late cancels, waitlists, credit troubleshooting.
22 articles
- Is Guest Checkout Available for One-Off Events? Yes — customers can register and pay for standalone events without creating a Zipper account. No login required.
- How to Configure Late Cancel and No-Show Settings Late cancel and no-show settings are configured per class and per appointment type. There are no org-wide defaults.
- How to Enable Waitlists Learn how to enable waitlists for events and classes. When events/classes are full, customers can join the waitlist, and you can promote them to active registration when spots become available.
- How Auto-Waitlist Enrollment Works When a class fills up, Zipper can automatically move the next person on the waitlist into the class — no staff action needed.
- How Class Check-Out Affects Payroll When instructors are checked out of a class (session ends), Zipper records the class as completed in payroll tracking. Here's how it connects.
- How Late-Cancel and No-Show Charges Process When a member cancels too late or doesn't show up, Zipper can automatically apply a fee or hold the charge for staff review. Here's how it works.
- How to Book Into the Next Billing Period The Book Ahead feature lets members (and admins) reserve classes in the next billing period before the renewal payment has processed.
- How to Add a Member's Guest to a Class Register a member's guest for an upcoming class when you're planning ahead from the admin — not at the door.
- How to Add a Single-Use Credit to a Profile Manually add one Booking Credit to a customer's account — for a comp, makeup session, or correction — without going through the checkout flow.
- How to Book a Duet or Semi-Private Zipper doesn't have a separate "duet" product type — duets and semi-privates are regular appointment types with the capacity set to 2 or more. Here's how to set them up and book them.
- How to Book an Appointment for a Customer Learn how to book appointments on behalf of customers. You can book appointments for existing customers or create new customer profiles while booking. This is useful when customers call to schedule or when you want to proactively book appointments.
- How to Check In Clients for Classes and Mark No-Shows Learn how to check in attendees, mark no-shows, and manage late cancellations from the class registration list.
- How to Invite a Customer to a Product With Delayed Billing Send a customer an invitation to purchase a subscription that won't start billing until a future date — useful for pre-selling memberships or setting a specific start date.
- How to Process a Walk-In With a Guest Handle an in-person drop-in customer who brought a friend — register and charge both in one Point-of-Sale session.
- How to Promote Customers from Waitlist Learn how to promote customers from event waitlists to active registration when spots become available. This helps you fill spots efficiently and notify customers when they can attend.
- How to See Who's Registered for a Class Learn how to view the full list of attendees registered for a class or event from the calendar view.
- How to Send an Email to Class Registrants Learn how to quickly email everyone registered for a specific class or event directly from the registrations list.
- How to Send a Package Invite to a Customer Learn how to invite specific customers to purchase packages or products. Package invites allow you to target specific customers with personalized offers, track invite acceptance, and send reminders. Invites can only be sent for products managed via Stripe.
- How to Sign Up a Family In Person Register a parent and their children for classes or memberships when they walk into the studio.
- How to Sign Up a Walk-In Easily Process a drop-in customer at the front desk in under 2 minutes.
- Troubleshooting: Why a Credit Won't Apply at Check-Out If a Booking Credit isn't showing or working at checkout, work through this checklist.
- Why a Customer Only Sees Some Purchase Options The most common reason a product doesn't appear in the customer shop is that its visibility is turned off. Here's how to check and fix each possible cause.