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Staff Operations
Pay rates, roles and permissions, subs, time tracking, payroll reports, instructor notifications.
14 articles
- How to Give Instructors Access to Customer Forms Allow instructors to view intake forms, waivers, and health history that customers have submitted.
- How to Add Staff Add team members to Zipper, assign roles, fine-tune permissions, and send invitations. Covers the three built-in roles, Advanced Permissions, and how staff claim their accounts.
- How to Adjust Your Clock-In and Clock-Out Times Correct a time tracking entry after the fact — if you forgot to clock in, clocked in at the wrong time, or need to add a missed session.
- How to Configure Notification Settings Learn how to configure notification preferences to control how and when you receive notifications. You can enable or disable email, push, SMS, and in-app notifications for different event types.
- How to Enable the Sub Board for Independent Contractors Enable the substitution board org-wide, then give your contractor staff the right permissions to post and claim sub requests independently.
- How to Handle Instructor Substitutions Learn how to assign substitute instructors for specific class sessions. Substitutions allow you to change instructors for individual sessions without affecting the entire class series or other sessions.
- How to Turn Off Instructor Appointment and Class Notifications Stop receiving email, SMS, or push notifications when appointments are booked or class registrations change.
- How to Set Up Pay Rates Learn how to set pay rates for staff members. Pay rates can be used for payroll workflows and tracking staff compensation.
- How to Create a Pay Rate Template Learn how to create pay rate templates that can be assigned to multiple staff members. Templates help you maintain consistent pay rates across your organization.
- How to Generate a Report Learn how to generate reports to analyze your business performance. Reports provide detailed insights into payments, events, classes, scheduling, CRM, marketing, and SEO.
- How to Run a Payroll Report by Instructor Generate a breakdown of what each instructor is owed for a specific pay period.
- How to View Revenue by Class Type See which classes and appointment types are generating the most revenue.
- Paying Instructors Through Zipper: What's Possible Zipper tracks what instructors are owed — but doesn't send payments. Here's what the platform handles and how the typical workflow looks.
- How to Switch a User to Kiosk Mode Learn how to enable kiosk mode for staff members. Kiosk mode provides limited-scope access for in-person operations, perfect for front desk or point-of-sale scenarios.