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How to Sign Up a Walk-In Easily

Process a drop-in customer at the front desk in under 2 minutes.

Steps

  1. Navigate to: Payments > Point-of-Sale
  2. Click: Guest (Walk-in) or search for an existing customer
  3. For a new guest: enter name (first name minimum), and optionally email and phone
  4. Add the drop-in product for the class they’re attending
  5. Select payment method: Card (swipe/tap or manual entry) or External (cash, Venmo, etc.)
  6. Complete checkout

Add Them Directly to a Class

To put a walk-in straight onto a specific class’s roster, open the class session and use its Manage registrations tab.

A class session's Manage registrations tab with an Add registration button

Click Add registration, then search for the customer — or click Create new to add a brand-new walk-in on the spot.

The Add registration window with a customer search and a Create new button

If They Already Have an Account

Search by name or email in the Point-of-Sale customer selector — their existing credits/memberships will be available.

Tips

  • Favorite the drop-in product: Mark your most-used drop-in as a Favorite so it appears first in the Point-of-Sale product list.
  • Use Kiosk Mode: For self-service check-in, set up Kiosk Mode so walk-ins can check themselves in without staff help.
  • Get their email: Even for a casual walk-in, collecting email lets you follow up and potentially convert them to a member.
  • Waiver on the drop-in product: Attach a waiver form to the drop-in product so all walk-ins sign before booking.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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