Skip to content

How Customers Cancel a Booking

Members can cancel their own class or appointment bookings from their Zipper account — no need to call the studio.

Steps

Step 1: Go to My calendar

  • Log in to your studio’s customer site, then open My calendar from the sidebar and stay on the Active Bookings tab.

The member My calendar page on the Active Bookings tab, where upcoming bookings appear

Step 2: Cancel the booking

  • Under Active Bookings, click the class or appointment you want to cancel, then choose Cancel.
  • Review the cancellation policy shown (free cancellation window, late cancel fee, etc.), then click Cancel booking / Confirm cancellation.

What Happens After You Cancel

  • Within the free cancellation window: Booking Credit returned; no charge.
  • After the window closes (late cancel): A late cancel fee may apply and your credit may not be returned — the studio sets this policy.
  • On the waitlist: You can leave at any time; your Booking Credit is always returned.

Appointment cancellation policies may differ from class policies.

Troubleshooting

No cancel option on the booking? The studio may have disabled self-service cancellation or the window has passed — contact your studio directly.

Canceled but credit wasn’t returned? Credits are only returned within the allowed window. Contact your studio to manually restore a credit if there was an error.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

Was this article helpful?