Private and Semi-Private Appointment Management Software

Name: Zipper
Rating: 4.9 (85 reviews)

Make it easy for clients to book appointments

Set up client self-booking for privates, duets, trios and other semi-privates

Give staff control over their appointment schedules

Book one-offs or recurring appointments

Get a demo

Trusted by studios and wellness businesses across the world

Appointment Management Demo

0:00 Hey there, I'm Chris. I'm going to walk you through how our appointment management and booking works in Zipper. So, you'll pop over to your appointment availability, and you'll create your appointment schedule.0:14 So, this is going to allow two options. The first one will be if I leave this blank, that means that I will just be able to book them from my end if they call me and say, hey, it's tomorrow, available at 10.0:24 If I add these slots, this means that each week I'm going to have availability for people to self-book during these times.0:30 So, you have both of those options, and I'll pop over to our appointment types. This is where you create your appointment types.0:36 So, we'll say we're creating a 60-minute appointment. We're going to connect it to our schedule. We can add a waiver requirement and a cancellation agreement requirement here as well.0:45 I'm going to give some colors, give it a location, if you have a multi-storey location studio or multiple rooms. If you want people to be able to book it from your app or website, remind your emails.0:56 Amount of time, if you want to have buffers before and after, that's really only if you're doing self-booking. Uhm, how up, how far up until that.1:04 At that time, do you want people to be able to book so they don't do like a last minute booking on you?1:09 What's your cancellation policy? So, is it always return? Is it return if they cancel before 6 hours? Is it return and charge a $20 automatic fee?1:20 Or is it return and charge a $20 fee but queue it up so you can approve it, uhm, or waive it?1:27 How far up in advance do you want to allow people to book? Default's 30, but maybe you only want your schedule to be able to book 7 days out.1:34 And then you can, uhm, do semi-private. So this is where you can say, I want 2 people to be able to book this slot, and you can choose if you want to show those slots available in the booking flow.1:44 If you want to see what this process looks like in the app for your clients, then pop over to our branded app page.1:52 Do you want to enable a drop-in fee or not? If you do, you can pass on the fees, credit card fees, to the customers.1:58 Do you only want members with certain tags on their profile if it's an advanced appointment or something? Uhm, or you only want people to book who have, uh, a certain, a certain level or whatever, you can turn that on and select those as well.2:15 When you save it, we're good to go. And in our calendar, for self-bookings, this is all mobile-friendly as well. You can simply go ahead and pick a day, select appointment, select the customer, make it recurring or not, uhm, we'll just do an example here.2:32 So we'll say we're going to book it for Andy. It's going to be on the 14th at 7. We're not going to charge them, not going to send them a notification Alright, there's Andy.2:43 Now we can see it's not paid. So after the session happens, I can pop in here, I can charge them, uhm, I can change the appointment type.2:50 Let's say if he decided he actually wanted to do 45 minutes, I can just change that, and then it will change the payment.2:55 I can charge them, credit card if they have credits in their account, or an external payment if they pay cash, or whatever.3:00 And check them out, and you're good to go. So, uh, that's a little bit about our appointment management and booking.3:06 It's really powerful. Feel free to reach out if you have any questions.