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Money in Motion
Refunds, charges, Stripe fees, gift cards, discounts, ACH, taxes, external payments.
20 articles
- How to Apply a Gift Card to a Booking or Purchase After redeeming a gift card code, your balance is ready to use at checkout. Here's how to apply it when you book a class, appointment, or buy something from the shop.
- How to Set Up the Stripe Card Reader (Terminal) Connect a physical Stripe card reader to Zipper so you can take in-person payments at your front desk or events. Setup takes about five minutes once you have the reader in hand.
- How to Apply a Gift Card Balance at Checkout (Point-of-Sale) When a customer has gift card credits on their account, their balance shows up automatically when you check them out through the Point-of-Sale. You choose how much to apply.
- How to Give Staff an All-Access Membership Learn how to set up complimentary memberships for staff members using externally tracked payments.
- How to Set Up Stripe with Zipper Connect Stripe to Zipper so you can sell packages, booking credits, events, and appointments. Step-by-step setup, plus how processing fees, payouts, and deposits work.
- How to Pass Stripe Fees to Customers By default, Zipper keeps Stripe processing fees out of your product prices — meaning you receive slightly less than the listed price. Enabling this setting adds those fees as a separate line item at checkout, so you receive the full product price every time.
- How Gift Cards Work in Zipper Gift cards let customers buy store credit to give as a gift. The recipient gets an email with a code they redeem at checkout — adding credit to their Zipper account. Here's how to enable them and what to expect.
- How Stripe Payout Schedules Work When a customer pays through Zipper, the money lands in Stripe first. Stripe then deposits it into your bank account on a schedule called a payout. This guide explains when to expect your money and where to check your payout settings.
- How to Create a Discount Code There are two types of discounts in Zipper: an inline Point-of-Sale discount (admin-applied at checkout, no code) and a Stripe promo code (a code customers enter themselves). Here's how each works.
- How to Set Up Taxes in Zipper Zipper uses Stripe Tax to automatically calculate and collect sales tax at checkout. Setup has two parts: activating Stripe Tax in your Stripe account, then assigning a tax code to each product in Zipper.
- How to Accept ACH Payments ACH lets customers pay by connecting their bank account directly instead of using a credit card. This guide explains how ACH payments work in Zipper, why there's a timing delay, and how customers set up their bank account at checkout.
- How to Resend a Receipt Zipper doesn't have a resend receipt button, but you can get a customer's receipt link directly from your Stripe account in a few steps.
- How to Track External Payments in Zipper Log payments collected outside Zipper — cash, check, Venmo, or any external method — so revenue, packages, and credits stay in sync. Covers one-off payments and recurring cash memberships.
- How to Comp a Class or Free Session Two ways to give a customer a free class or session: add a booking credit to their account for future use, or register them right now through the Point-of-Sale at $0.
- How to Issue a Partial Refund If you need to refund only part of a customer's payment (rather than the full amount), you'll need to process this directly through Stripe. This article explains how to issue partial refunds.
- How to Issue a Full Refund Learn how to process full refunds for customer transactions. Refunds help you handle returns, cancellations, and customer requests.
- How to Add Credits to a Customer Account Without Processing a Payment Learn how to add booking credits or package access for existing clients who paid elsewhere or received complimentary access.
- How to Charge an Unpaid Appointment Sometimes a customer books an appointment but doesn't pay at the time. Use the Payment Collector to charge them later — by credit card, booking credits credit, or cash.
- How to Give Staff Free Class Access Learn how to set up a standing free product for staff (best for recurring access), or register a specific staff member right now with no charge (best for one-off).
- How to Sell Gift Cards Through Point-of-Sale and at Events Sell gift cards in person using a purchase link — share the link at events, via email, or display it as a QR code for customers to scan and buy on the spot.