How to Issue a Partial Refund

Zipper’s built-in refund feature processes full refunds only. For partial refunds, use Stripe’s dashboard. Zipper automatically receives the notification and updates the transaction record — no manual update in Zipper is needed.

Before You Begin

• Access to your Stripe dashboard at https://dashboard.stripe.com
• The customer’s name, email, or transaction date to locate the payment

Steps

Step 1: Find the payment in Stripe

1. Log in to https://dashboard.stripe.com
2. Click Payments in the left sidebar
3. Search by customer email/name or filter by date range, then click the payment

Step 2: Issue the partial refund

1. Click Refund (top right of the payment details page)
2. Change the amount from the full amount to your desired partial refund amount
3. Optionally add a reason, then click Refund

The payment status updates to “Partially refunded.” The customer receives the refund to their original payment method within 5–10 business days. You can issue multiple partial refunds on the same payment up to the original amount.

Troubleshooting

Can’t find the payment? Expand the date filter range and confirm you’re logged into the correct Stripe account.

Refund button grayed out or missing? Your Stripe account may lack refund permissions — contact your Stripe account administrator.

Refund failed? Some payments have restrictions (payment method, age of transaction). Check Stripe’s error message or contact Stripe support.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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