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Customer Experience
What your members see: installing the app, booking, canceling, family accounts, self-service.
7 articles
- How Customers Cancel a Booking Members can cancel their own class or appointment bookings from their Zipper account — no need to call the studio.
- How Members Update Their Own Payment Method Members can update the card charged for their subscription directly from their account — no need to contact the studio.
- How Members View Their Schedule and Upcoming Bookings Members can see all their upcoming classes, events, and appointments from the Zipper customer dashboard.
- How to install Zipper as an app Install the Zipper admin or client booking experience as an app on your iPhone or Android by adding it to your home screen — no App Store or Google Play required.
- Client Booking Experience Walk-Through Watch a video walk-through of how clients book classes and appointments in Zipper — the same smooth experience on mobile and desktop.
- How to Require Clients to Re-Sign an Updated Waiver Attach the correct new waiver and choose whether a response is required for every registration or can be reused.
- Zipper Staff App vs Customer App Zipper has two different interfaces — one for studio staff and one for members. Here's the difference and how to access each.