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Customer Experience
What your members see: installing the app, booking, canceling, family accounts, self-service.
7 articles
- How Customers Cancel a Booking Members can cancel their own class or appointment bookings from their Zipper account — no need to call the studio.
- How Members Update Their Own Payment Method Members can update the card charged for their subscription directly from their account — no need to contact the studio.
- How Members View Their Schedule and Upcoming Bookings Members can see all their upcoming classes, events, and appointments from the Zipper customer dashboard.
- How to install Zipper as an app Install the Zipper admin or client booking experience as an app on your iPhone or Android by adding it to your home screen — no App Store or Google Play required.
- Client Booking Experience Walk-Through Watch a video walk-through of how clients book classes and appointments in Zipper — the same smooth experience on mobile and desktop.
- How to Require Clients to Re-Sign an Updated Waiver When you update your waiver, clients who haven't signed the new version will be prompted to sign at their next booking. Here's how to set that up.
- Zipper Staff App vs Customer App Zipper has two different interfaces — one for studio staff and one for members. Here's the difference and how to access each.