How to Add a Single-Use Credit to a Profile

Steps

If the customer already has a booking credits for the product type

1. Navigate to: Contacts > Customers, find the customer → click their name
2. Click the Billing & Payments tab and find Booking Credits.

3. On the relevant punch card, click the + button to add a single credit (or Issue new Booking Credits to add a package).
4. In the modal:
   • Credits: Enter 1 (or however many to add)
   • Purchase price: Enter $0 (free credit — no charge)
   • Reason: Select the reason (e.g., Goodwill Credit, Refund, Other)
   • Expiration: Set if applicable
5. Click: Add credits

If the customer has no existing booking credits for this product type

1. Open the customer’s Billing & Payments tab
2. Click: Issue new Booking Credits
3. In the modal:
   • Product: Select the product type the credit applies to
   • Credits: Enter 1
   • Purchase price: Enter $0
4. Click: Add credits

Tips

• $0 price = no charge: The $0 price tells Zipper no payment was taken. The credit is logged as a free/comped credit.
• Internal note: Use the note field to document why the credit was added (e.g., “makeup for canceled class 5/12”). This helps future staff understand the billing history.

Troubleshooting

I can’t find the product in the “Issue new Booking Credits” dropdown. Only active booking credits products appear here. If the product is archived or not set up as a booking credits type, it won’t show. Create or restore the product first.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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