How to Promote Customers from Waitlist

Before You Begin

• Login to your account at https://app.joinzipper.com/auth/login
• Ensure you have owner or admin permissions
• Have an event with waitlist enabled and at least one available spot

Steps

Step 1: Open the event

1. Go to Schedule > Calendar
2. Click on the event to open its details

Step 2: Promote from the Waitlist

1. Find the Waitlist section on the event details page
2. Click Promote next to the customer you want to move to active registration (typically the first person listed)
3. Confirm when prompted

The customer is moved to active registration and notified by email. If the event requires payment, it is processed at this point.

Step 3: (Optional) Reorder the Waitlist

Drag and drop customers or use the up/down arrows to set a custom promotion order.

Troubleshooting

No waitlist visible? Confirm waitlist is enabled for the event and that the event reached capacity.

Can’t promote? Verify there is at least one open spot and that you have permission to manage schedules.

Customer wasn’t notified? Notifications send automatically — confirm the customer’s email address is valid and promotion completed successfully.

Waitlist order not reflected? Save the reordered list and verify the display updated before promoting.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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