How to Configure Late Cancel and No-Show Settings

For Classes and Events

Step 1: Open the class in Calendar

• Navigate to: Schedule > Classes, then Edit the class. The Registration details card shows the Refund policy (cancellation), No-show fee, registration window, and waitlist rules. Click Edit on that card to change them.

Step 2: Set late cancellation handling

Find Late cancellation handling. Choose one of three options:

• Always return credit — credits are always returned regardless of when the customer cancels. No cutoff, no fee.
• Do not return credit for late cancellations — customer loses their credit if they cancel late. No fee charged.
• Automatically charge a fee for late cancellations — customer gets their credit back, but a cancellation fee is charged. Reveal two sub-fields:
  • Refund cutoff: How far before class start the window closes (options: 2h, 4h, 6h, 8h, 12h, 24h, 3 days, 7 days)
  • Cancellation fee amount: Dollar amount to charge

Step 3: Set no-show handling

Find No-show handling. Options:

• No action — no fee, no credit impact

• Do not return credit — customer loses their credit for no-shows

• Automatically charge a no-show fee — charge a specific dollar amount for no-shows

• Save the settings

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For Appointment Types

Step 1: Open the appointment type and set fees

• Navigate to: Schedule > Appointments → open the appointment type to edit
• Set the Cancellation window (how far in advance customers can cancel free)
• Set the Late cancel fee amount (if charging)
• Set the No-show fee amount (if charging)
• Save

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On Mobile

Same settings — class and appointment configuration works on mobile browser.

Tips

• Test your settings before going live: make a test booking and cancel it late (or mark a test no-show) to verify the fee fires correctly.
• Communicate the policy to members: Include cancellation policy details in your class descriptions and confirmation emails so members aren’t surprised.

Troubleshooting

The cancellation fee isn’t appearing. Check: (1) you selected “Automatically charge a fee” (not “Do not return credit”), (2) the class was saved after the change, (3) the cancellation actually happened after the cutoff time.

No-shows aren’t being charged. Confirm the no-show setting is set (not “No action”) and that the session was ended/closed — Zipper checks for no-shows after the session ends.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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