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How to Pass Stripe Fees to Customers

By default, Zipper keeps Stripe processing fees out of your product prices — meaning you receive slightly less than the listed price. Enabling this setting adds those fees as a separate line item at checkout, so you receive the full product price every time.

Before You Start

  • Ensure you have owner or admin permissions
  • Ensure at least one product exists in Zipper

Steps

Step 1: Go to Products & Services

Go to Products & Services > Manage Plans.

The Products & Services page showing a list of subscription and package products

Step 2: Open a product to edit

Click the product name or the Edit button on any product you want to update.

The top of the product edit form showing the product name and basic settings

Step 3: Scroll down to find “Pass fees to customer”

Scroll down in the product form until you see the Pass fees to customer section. The description reads: “When enabled, Stripe processing fees and platform fees are added as a separate ‘Platform Fee’ line item. Your net revenue will equal the product price.”

The toggle is off by default.

The Pass fees to customer section showing the toggle in the off position, with the description below

Step 4: Turn on the toggle

Click the toggle to enable it. It turns blue when active.

The Pass fees to customer toggle turned on (blue)

Step 5: Save the product

Scroll down and click Save.

The bottom of the product form with the Save button

From now on, any customer who purchases this product will see a Platform Fee line item added to their total at checkout.

Step 6: Repeat for all applicable products

This setting is per product — enable the toggle on each product you want to pass fees on.

Notes

  • This setting is per product — enable it on each product individually
  • Only affects new purchases. Existing subscribers are not changed
  • The “Platform Fee” covers both Stripe’s processing fee (typically 2.9% + 30¢) and Zipper’s platform fee (if applicable) — customers see one combined line item, not a breakdown

Troubleshooting

I don’t see “Pass fees to customer” on the product form Scroll further down — it’s in the pricing section, just below Tax code and above the Workflow settings.

Will this apply to my existing members? No. The change only applies to new purchases made after you save. Current subscribers continue at their existing price.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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