How to Charge an Unpaid Appointment

Sometimes a customer books an appointment but doesn't pay at the time. Use the Payment Collector to charge them later — by credit card, booking credits credit, or cash.

Steps

Step 1: Go to Payments → Payment Collector

In the left sidebar, click Payments, then choose Payment Collector.

Step 2: Click the Unpaid Appointments tab

At the top of the page, click the Unpaid Appointments tab.

You’ll see a table of appointments that haven’t been paid. By default it shows the last 90 days and up to 14 days ahead.

The Payment Collector page with the Unpaid Appointments tab selected, showing a table of customers with Charge and Dismiss buttons

Step 3: Click Charge next to the customer

Find the customer in the table, then click the orange Charge button next to their name.

A popup will open showing three payment options.

The Charge Payment modal with three options: Charge Credit Card, Apply Credit, and Track External Payment

Step 4: Choose how the customer is paying

Pick the option that matches how the customer is paying:

Charge Credit Card — charges a saved card through Stripe
Apply Credit — uses booking credits from their account
Track External Payment — records cash, Venmo, check, or other payments

If charging a credit card:

Select the customer’s card from the Payment Method dropdown. The amount is pre-filled. Click Process Payment.

The Charge Credit Card form with the Visa card selected in the Payment Method dropdown and the Process Payment button enabled

You’ll see a confirmation screen when it’s done.

The Payment Successful confirmation screen showing a checkmark and the charged amount

If recording an external payment (cash, Venmo, etc.):

Enter the amount, choose the payment type from the Paid via dropdown, then click Record External Payment.

The Track External Payment form with amount and Paid via fields

Step 5: Confirm the payment went through

Close the popup. The customer’s row in the table will now show a green Charged badge.

The Payment Collector table after payment, showing a success toast notification and Brent Tree marked as Charged

On Mobile

Open the hamburger menu at the top left, then tap Payments → Payment Collector.

The appointments show as cards instead of a table. Tap Charge on the card for the appointment you want to collect.

Mobile view of Payment Collector showing unpaid appointment cards with Charge buttons

The same payment options appear in a popup.

Mobile view of the Charge Payment modal with three payment options

Tips

If the appointment is older than 90 days, adjust the Start date filter at the top of the page to find it
The amount is pre-filled based on the appointment price — you can edit it if needed
Apply Credit shows how many booking credits are available next to the button

Troubleshooting

Charge Credit Card is grayed out The customer doesn’t have a customer profile linked to this appointment. Use Track External Payment instead, or add a card to their profile first.

Apply Credit shows 0 available The customer has no booking credits. Use Charge Credit Card or Track External Payment.

The appointment isn’t showing in the list The default date range is 90 days back to 14 days ahead. Adjust the Start date or End date filter to expand the search window.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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