How to Issue a Full Refund

Before You Begin

• Login to your account at https://app.joinzipper.com/auth/login
• Have permission to process refunds (owners and admins)
• Have Stripe connected
• Have a completed transaction to refund

Steps

Step 1: Find the transaction

1. Open the customer’s payment history in Contacts > Customers > Billing & Payments > Transactions
2. Select the transaction you’d like to refund
3. Click Refund Selected

Step 2: Confirm

Review the transactions and confirm. The full amount of each selected transaction is refunded through Stripe to the customer’s original payment method and recorded in transaction history. Processing typically takes a few business days.

Looking to process a partial refund instead? Learn how to do that in Stripe.

Troubleshooting

Refund option not visible? Confirm you have permission to process refunds and that Stripe is connected.

Refund failed? Verify Stripe is active, the transaction is refundable, and the refund amount is valid.

Refund not appearing? Confirm the refund was processed successfully and allow time for the transaction history to update.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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