How to Give Staff Free Class Access

Which method should I use?

Use a free staff product when…	Use calendar registration when…
Staff regularly attend classes free	You need to add one staff member now
You want a policy-level arrangement	It’s a one-time or occasional thing

---

Method A: Set Up a Free Staff Product (on-going bookings)

Create a $0 product and assign it to staff. They can book using this product — no charge ever.

Step 1: Create a free ($0) credit pack or membership

• Navigate to: Products & Services → Manage Plans
• Click: Create product
• Choose product type (e.g., booking credits with 100 credits, or unlimited monthly membership)
• Name it something clear: “Staff Classes” or “Instructor Access”
• Set the price to $0
• Ensure “Show in Customer App” is toggled OFF
• Enable appropriate Booking Credits
• Click: Save

Step 2: Assign the product to the staff member

• Navigate to: Contacts → Customers, find the staff member → open their profile
• Click: Billing & Payments → Issue New Booking Credits
• Select the free staff product
• The price shows $0 — click Add Credits
• The product has been added to their account; they can book classes at no charge

---

Method B: Register a Staff Member in a Specific Class (No Charge)

From the calendar, you can add a staff member to a class without charging them — even if they don’t have a product that covers it.

Step 1: Open the class in Calendar

• Navigate to: Schedule → Calendar
• Click on the class you want to add them to

Step 2: Click Add registration

• Click: Add registration (top right of the registrant list)

Step 3: Select the staff member

• Click the staff member’s name from the list

Step 4: Select “Add registration without payment”

• Under Payment Options, select Add registration without payment
• This is a manual override — no credits or charges are used

• Click: Continue

---

On Mobile

Both methods work on mobile. Navigate via the hamburger menu to Schedule for the calendar approach, or Contacts for the staff product approach.

Tips

• Method A vs. Method B: Method A is better for ongoing policy — staff always attend free. Method B is a one-time admin override, best for exceptions.
• Want staff to self-book?: If you use Method A with a $0 product, staff can book themselves through the app. With Method B, an admin must add them each time.

Troubleshooting

“Add registration without payment” isn’t appearing. This option appears after you select a customer in the Add registration modal. Make sure you’ve clicked a name from the list first before looking for payment options.

Staff member can’t see the class when self-booking. If they’re using a staff product (Method A), confirm they have the product on their account (Contacts → their profile → Billing & Payments). Also confirm the class accepts the product type.

---

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

Was this article helpful?

Yes No