For front-desk Start course
Staff Training
Check-ins, walk-ins, guest sign-ups, late cancels and no-shows, gift cards at POS, and building out the schedule.
0 of 18 complete 0%
Module 1
Curriculum
Check-ins, walk-ins, guest sign-ups, late cancels and no-shows, gift cards at POS, and building out the schedule.
- Lesson 1 Zipper Staff App vs Customer App Zipper has two different interfaces — one for studio staff and one for members. Here's the difference and how to access each.
- Lesson 2 How to Create a Class Create recurring class series that automatically generate individual sessions, and edit a class time for a single session or the whole series after it's set up.
- Lesson 3 How to Create an Event Learn how to create single events or recurring events that customers can register for. Events can be free, paid, or accept multiple payment methods. Follow the 4-step wizard to create events with all the details customers need.
- Lesson 4 How to Set Up an Instructor's Availability Schedule Learn how to create availability schedules for instructors so customers can book appointments during available times. Availability schedules define when each instructor is available for appointments, and appointment types use these schedules to determine bookable time slots.
- Lesson 5 How to Check In Clients for Classes and Mark No-Shows Learn how to check in attendees, mark no-shows, and manage late cancellations from the class registration list.
- Lesson 6 How to Book an Appointment for a Customer Learn how to book appointments on behalf of customers. You can book appointments for existing customers or create new customer profiles while booking. This is useful when customers call to schedule or when you want to proactively book appointments.
- Lesson 7 How to Sign Up a Walk-In Easily Process a drop-in customer at the front desk in under 2 minutes.
- Lesson 8 How to Process a Walk-In With a Guest Handle an in-person drop-in customer who brought a friend — register and charge both in one Point-of-Sale session.
- Lesson 9 How to Add a Member's Guest to a Class Register a member's guest for an upcoming class when you're planning ahead from the admin — not at the door.
- Lesson 10 How to Sign Up a Family In Person Register a parent and their children for classes or memberships when they walk into the studio.
- Lesson 11 How to See Who's Registered for a Class Learn how to view the full list of attendees registered for a class or event from the calendar view.
- Lesson 12 How to Promote Customers from Waitlist Learn how to promote customers from event waitlists to active registration when spots become available. This helps you fill spots efficiently and notify customers when they can attend.
- Lesson 13 How to Send an Email to Class Registrants Learn how to quickly email everyone registered for a specific class or event directly from the registrations list.
- Lesson 14 How to Manage Event Registrations Learn how to view, manage, and handle event registrations. You can see who's registered, manage waitlists, cancel registrations, mark attendance, and issue refunds.
- Lesson 15 How to Sell Gift Cards Through Point-of-Sale and at Events Sell gift cards in person using a purchase link — share the link at events, via email, or display it as a QR code for customers to scan and buy on the spot.
- Lesson 16 How to Merge Duplicate Customer Accounts When a customer appears in your system twice, merge them into one record — combining all history, subscriptions, and credits onto a single profile.
- Lesson 17 How to Cancel an Appointment Learn how to cancel appointments and handle refunds. You can cancel appointments with or without refunds, and choose whether to notify customers. Cancellations free up time slots for other bookings.
- Lesson 18 How to Cancel Multiple Class Sessions Learn how to cancel multiple class sessions at once. This is useful when you need to cancel all sessions from a certain date forward, handle holidays, or make bulk changes to your class schedule.