How to Configure Notification Settings

Studio-wide settings and your own staff preferences are separate. Choose the actual notification event and intended recipients.

Open the Right Page

Use Settings > Organization Notifications for studio-wide settings. You need the appropriate organization-settings access. Use Settings > My Notifications for your own staff alerts.

Search for the event, choose an available Email, Push or SMS channel, then review and Save.

A blank channel cell is not a switch. Required account/security messages may stay on and cannot be disabled by bulk deselection.

Class and Appointment Cancellation Emails

• Appointment Cancelled (Team) alerts staff when an appointment is canceled.
• Registration Cancelled (Team) concerns a customer canceling a class/event registration.
• Event Cancelled (Customer) concerns cancellation of the entire class/event and targets registered customers.

There is currently no team notification preference for cancellation of the entire class. Notify the assigned instructors manually when canceling that session. Turning on registration-cancellation alerts does not create a whole-class team alert.

On My Notifications, the audience suffix is omitted: the supported team rows appear as Appointment Cancelled and Registration Cancelled.

The organization must allow the event/channel. A personal setting cannot override an organization-disabled notification, and personal opt-outs can stop an allowed email.

Select Staff Recipients

Open Calendar Settings from Notification Preferences. Review Team members to notify and include the assigned provider for supported appointment or class-registration notices.

These recipient settings do not add the unsupported whole-class team alert.

On Mobile

The same events and channels appear in a stacked layout.

Troubleshooting

A supported email is missing. Check the organization row, personal row, recipient choices, email address and spam folder. Give support the specific cancellation time and recipient for delivery investigation.

Push alerts are missing. Check the event and the device/browser notification permission.

Wrong staff receive alerts. Review Calendar Settings and their personal preferences.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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