How to Require Clients to Re-Sign an Updated Waiver

Before You Start

• Ensure your updated waiver content is ready to write (or already saved in Forms)
• Have admin access to Forms and class/appointment settings

How It Works

Zipper doesn’t have automatic version tracking for waivers. Instead, you detach the old waiver from the class or appointment type and re-attach the updated version. Anyone who hasn’t signed the new form will be prompted at their next booking.

Note: This applies to future bookings only. Clients with existing upcoming bookings may not be re-prompted unless they make a new booking after the change.

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Steps

Step 1: Update the waiver form

• Navigate to: Products & Services > Forms.

• Find your waiver form and click to edit it
• Make your changes to the content
• Click: Save

Step 2: Detach the waiver from the class or appointment type

• Navigate to: Schedule > Classes (for classes) or Schedule > Appointments (for appointment types)
• Open the class or appointment type that uses the waiver
• Find the Forms or Registration section
• Remove the current waiver form (click the X or detach/unlink option)
• Click: Save

Step 3: Re-attach the updated waiver

• In the same Forms/Registration section
• Click to attach a form → Select the updated waiver form
• Click: Save

Step 4: Notify clients

• Optionally send an email letting members know your waiver has been updated
• They’ll be prompted to sign automatically when they next book — the notification just gives them a heads up

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If You Have Multiple Classes Using the Same Waiver

You’ll need to repeat steps 2–3 for each class or appointment type that uses the waiver.

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Tips

• Create a new version instead of editing in-place: Consider creating a new form (e.g., “Liability Waiver v2”) rather than editing the existing one. This preserves a clear record of what previous signers agreed to.
• Clients who already have bookings: They may not see the new waiver until they make a new booking. If you need all clients to sign before a specific date, contact Zipper support about your options.

Troubleshooting

Clients are still booking without signing the waiver. Check: (1) the updated waiver form is attached to the class/appointment type, not the old one, (2) the form is set to “Required” in the form settings.

I can’t find where to attach a form to a class. In the class settings, look for a Registration tab or section — forms are usually configured there rather than in the basic class details.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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