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Studio owners: start here

Welcome to Zipper! Get started and learn account set up basics.

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Module 1

Get set up

Log in, connect payments, and add your products, staff, and pricing.

  1. Lesson 1 Login Links Everything you need to get into Zipper: log in to your account, install the Zipper Staff/Admin app, and install your studio's branded client booking app.
  2. Lesson 2 How to Set Up Stripe with Zipper Connect Stripe to Zipper so you can sell packages, booking credits, events, and appointments. Step-by-step setup, plus how processing fees, payouts, and deposits work.
  3. Lesson 3 How to Set Up Products and Services Set up your products and services in Zipper — subscriptions, packages, booking credits, and donations. Set pricing, link classes or appointments, and sell directly from your website.
  4. Lesson 4 How to Take Payments in Zipper from the Admin App Charge customers in Zipper — sell products at the Point-of-Sale, collect unpaid balances with the Payment Collector, and take card payments in person or on file.
  5. Lesson 5 How to Add Staff Add team members to Zipper, assign roles, fine-tune permissions, and send invitations. Covers the three built-in roles, Advanced Permissions, and how staff claim their accounts.
Module 2

Build your schedule

Create classes and appointments, and set your team’s pay rates.

  1. Lesson 6 How to Create a Class Create recurring class series that automatically generate individual sessions, and edit a class time for a single session or the whole series after it's set up.
  2. Lesson 7 How to Set Up Appointments Learn how to create appointment types that define the services customers can book. Appointment types specify duration, pricing, forms, and availability schedules. Creating appointment types allows customers to book appointments with you through your site or customer app.
  3. Lesson 8 How to Set Up Pay Rates Learn how to set pay rates for staff members. Pay rates can be used for payroll workflows and tracking staff compensation.
Module 3

Launch your studio

Set up discounts, understand migration, and run your pre-launch checks.

  1. Lesson 9 How to Create a Discount Code There are two types of discounts in Zipper: an inline Point-of-Sale discount (admin-applied at checkout, no code) and a Stripe promo code (a code customers enter themselves). Here's how each works.
  2. Lesson 10 How the Migration Process Works Migrating to Zipper typically takes 2–4 weeks depending on the complexity of your data and website migration. Your setup is broken into four phases, and a Zipper onboarding specialist guides you through each one.
  3. Lesson 11 Pre-launch Checklist A step-by-step checklist to complete before announcing your Zipper go-live date, with detailed guides for spot-checking member accounts, verifying recurring payments, and inviting customers to claim their accounts.
Module 4

Keep handy

A glossary of Zipper terms to circle back to any time.

  1. Lesson 12 Zipper Terminology Glossary Zipper uses some specific terms that may differ from other software you've used. This glossary covers the most important terms to know.
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