How to Take Payments in Zipper from the Admin App

Video Walkthrough

Before you start: payments run through Stripe. If you haven’t connected it yet, see How to Set Up Stripe with Zipper.

Take a Payment at the Point-of-Sale

1. Navigate to: Payments > Point-of-Sale
2. Select the customer
3. Add the product, package, or drop-in they’re purchasing
4. Choose a payment method — card on file, a new card, or another method
5. Click Charge to complete the sale

Collect an Unpaid Balance

Use the Payment Collector for unpaid appointments, registrations, and failed payments.

1. Navigate to: Payments > Payment Collector
2. Find the outstanding charge
3. Charge the customer’s card on file, or send them a request to pay

Troubleshooting

No card on file? Add one from the customer’s profile, or take a new card at checkout.

Payment declined? Ask the customer to try another card, or send a payment request so they can update their details themselves.

Don’t see Point-of-Sale? Your role needs the manage-point-of-sale permission — see How to Add Staff.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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