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Customer Tutorials
The links you share with customers: installing the app, booking and canceling, family accounts, and self-service payments.
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Module 1
Curriculum
The links you share with customers: installing the app, booking and canceling, family accounts, and self-service payments.
- Lesson 1 How to install Zipper as an app Install the Zipper admin or client booking experience as an app on your iPhone or Android by adding it to your home screen — no App Store or Google Play required.
- Lesson 2 How Members View Their Schedule and Upcoming Bookings Members can see all their upcoming classes, events, and appointments from the Zipper customer dashboard.
- Lesson 3 How Customers Cancel a Booking Members can cancel their own class or appointment bookings from their Zipper account — no need to call the studio.
- Lesson 4 How Members Update Their Own Payment Method Members can update the card charged for their subscription directly from their account — no need to contact the studio.
- Lesson 5 How to Apply a Gift Card to a Booking or Purchase After redeeming a gift card code, your balance is ready to use at checkout. Here's how to apply it when you book a class, appointment, or buy something from the shop.
- Lesson 6 What the Family Account Booking Experience Looks Like When a member's account is part of a family group, they can book for themselves and any linked family members from a single account.
- Lesson 7 How to Use Parent Payment Methods for Children Learn how to set up and use parent/guardian payment methods for children's purchases. This feature allows parents to pay for their children's class registrations, event registrations, appointments, and products using their own saved payment methods.