Know your numbers: retention analytics, a unified inbox, and one-tap booking

This release is all about seeing your studio clearly. We’ve added a deep set of new reports that answer the questions every owner asks: Who’s coming back? Who’s slipping away? Where does my revenue actually come from? From churn and retention to revenue per client and intro-offer conversion, you can now spot trends while there’s still time to act on them.

We also pulled your conversations into one place. Text messages, Facebook, and Instagram DMs now land in a single unified inbox, so nothing gets missed across channels. On top of that, members can book classes and events from one list in the customer app, you can schedule membership pauses with exact start and end dates, and your automations got friendlier with on/off toggles and a clear run history.

Here’s everything new in this release.

Reporting & Insights

• Client retention and churn insights. New reports surface your active clients, who’s churning (their last visit with no future bookings), how often clients visit, and the average time between visits — so you can spot people drifting away while there’s still time to win them back.
• No-show tracking. A dedicated No-Show report shows exactly who isn’t turning up, so you can follow up or adjust your policies.
• Private-client and instructor performance. See your active private clients and how well each instructor retains their one-on-one clients.
• Revenue insights. New reports break down revenue per client, your top clients by spend, and how your income splits between private and group sessions.
• New-customer conversion. A unified First Purchase report and an Intro Offer conversion funnel show how first-timers and trial-goers turn into paying regulars.
• Class and time-slot performance. See how full each time slot runs and quickly spot the low-performing slots worth rethinking.
• Lapsed class packs. Find clients whose punch cards expired without buying again — a ready-made list for a win-back nudge.
• Upcoming birthdays. A new report lists members with birthdays coming up, perfect for a personal touch or a special offer.
• Clearer inactive-subscriber report. The inactive subscribers report now shows each member’s products and visit history, so you can see the full picture at a glance.

Scheduling & Calendar

• Condensed month view. Your provider calendar now offers a compact month view for a clean, big-picture look at everything coming up.
• 8-hour cancellation window. A new 8-hour option joins your cancellation-window choices, giving you finer control over last-minute cancellations.
• Multi-day reminders. Set up reminder notifications that go out several days ahead of events and appointments, not just the day before.

Memberships & Payments

• Scheduled membership pauses. Set a membership to pause with specific start and end dates, and members can see exactly when their plan is paused and when it picks back up — right on their account.

Customer App & Booking

• Book classes and events in one place. “Book a class” in the customer app now shows classes and events together, so members find and book everything from a single, unified list.

Marketing & Communications

• A unified inbox. Connect text messages, your Facebook page, and Instagram DMs so every customer conversation lands in one shared inbox.
• Turn automations on and off. A simple toggle in the automation builder lets you pause an automation without deleting it.
• Automation history at a glance. See a tabbed history of every automation that’s run, including a record right on each client’s CRM profile.

CRM & Productivity

• Redesigned CRM. Your client list gets a cleaner, faster, easier-to-scan layout for finding and managing people.
• In-app notifications center. A new notifications center keeps important alerts in one place, so nothing slips by your team.
• Context-aware help. The in-app help chat now understands what screen you’re on, so you get more relevant answers faster.