How to Track Automation Runs

Use automation history to see which workflow ran, what started it and which actions were recorded.

Open History

Open Marketing > Automations, then choose History. This page shows runs across the studio.

Find the Run

Choose All, In Progress, Succeeded, Failed, or Cancelled. Enter a name or ID and a date range if needed, then choose Search.

Read the workflow name, customer, status, triggering record, actions and date. Follow a customer link if you need to check the related profile.

In Progress can mean work is waiting for a delay or background action. It does not automatically mean the run failed. Succeeded records the workflow result; it does not mean a recipient opened an email.

On Mobile

The same filters appear above the history. Scroll across a wide table to read the action and date columns.

Troubleshooting

History is empty. Check filters, workflow status, trigger conditions and once-per-customer rules.

A run is still in progress. Check its delay and recent actions before repeating the trigger.

A run failed. Read its details and the related message or action error. Fix the setting or source data before trying again.

See Automations Explained for triggers, actions and workflow status.

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