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How to Set Up a Custom Email Sending Domain

Send your marketing emails from your own business domain (e.g. hello@yourbusiness.com) instead of the default Zipper address, so they land in inboxes instead of spam.

How to Set Up a Custom Email Sending Domain

Video Walkthrough

By default, Zipper sends emails from a generic no-reply address. You can instead send from an email address on your own business domain — for example, hello@yourbusiness.com — so your marketing emails look like they come from you.

Why Use Your Own Domain

  • Better deliverability: Spam filters trust a consistent business domain more than a free @gmail.com or @yahoo.com address. Free-provider addresses are a common source of spam, so they’re more likely to get filtered.
  • Recognizable sender: Customers see your business, not a generic system address.
  • Reply-friendly: Replies go to a real inbox you control.

Use an email address at a domain you own (@yourbusiness.com) rather than a personal Gmail or Yahoo address.

Before You Begin

  • You must have permission to manage organization integrations (typically owners).
  • Have access to the inbox for the email address you want to send from — you’ll need to click a verification link sent there.

Steps

Step 1: Open Integrations

  1. Go to Settings > Integrations.
  2. Find the Email accounts card.

Step 2: Add your sender details

  1. In the Sender name field, enter the name customers should see (for example, your business name).
  2. In the Sender email field, enter the address on your own domain that you want to send from (for example, hello@yourbusiness.com).
  3. Click Set email address.

Step 3: Verify the address

  1. Check the inbox for that address for a verification email titled “Amazon Web Services – Email Address Verification Request” (Amazon Web Services is Zipper’s cloud email provider).
  2. Open it and click the verification link.
  3. Back in Zipper, click Refresh verification.

Once the status shows as verified, your emails will send from your custom address.

Tips

  • Check spam: If the verification email doesn’t arrive within a few minutes, look in the spam or junk folder.
  • Use a monitored inbox: Pick an address someone actually reads, so you catch customer replies.
  • Update anytime: To change the address later, return to Settings > Integrations, update the fields, and re-verify.

Troubleshooting

No Email accounts card visible? Confirm you have permission to manage integrations (usually an owner).

Verification email not arriving? Check spam, confirm the address is spelled correctly, and wait a few minutes before retrying.

Still shows unverified after clicking the link? Click Refresh verification again — it can take a moment to register. Make sure the link hasn’t expired.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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