How to Create a Booking Credits Product

Before You Begin

• Login to your account at https://app.joinzipper.com/auth/login
• Ensure you have owner or admin permissions
• Stripe must be connected for paid booking credits
• Have classes, events, or appointment types set up (to configure where credits can be used)

Steps

Step 1: Navigate to Products

1. Go to Products & Services > Manage Plans

Step 2: Open the Create Product form

1. Click the Create product button (plus icon, top left)
2. In the “Manage package” modal, select Booking Credits as the product type — this cannot be changed after creation

Step 3: Fill out product details

1. Name (required, max 100 characters) — e.g., “10-Class Pass”
2. Headline (optional, max 200 characters) — short synopsis
3. Details (optional, max 1000 characters) — describe credits, benefits, restrictions, expiration
4. Product Image (optional)

Step 4: Set the price

1. Enter the price customers pay to purchase the booking credits (minimum $1.00)

Step 5: Configure booking credits

1. Credit issuance: Number of credits issued per purchase (e.g., 10 for a “10-Class Pass”)
2. Expiration (optional): No expiration, expires in X days, or expires on a specific date
3. Usage restrictions (optional): Restrict to subscription billing periods or contract windows

Step 6: Configure optional settings

1. Customer app: Toggle on “Show in customer app and website” to make credits purchasable in your shop
2. Forms: Require customers to complete forms during purchase (must include first name, last name, and email fields)
3. Visibility: Set shop visibility and category

Step 7: Save

1. Click Save. The booking credits product will appear in your products list.

Configuring Where Credits Can Be Used

After creating the booking credits, enable them on each service:

• Classes: Edit class → Payment section → Enable “Booking Credits” → select this product
• Events: Edit event → Payment section → Enable “Booking Credits” → select this product
• Appointment Types: Edit appointment type → Pricing section → Enable “Booking Credits” → select this product

Troubleshooting

No “Create product” button? Only owners and admins can create products.

Can’t create a paid booking credits? Go to Settings > Integrations > Stripe and complete merchant onboarding.

Credits not issued after purchase? Verify credit issuance is configured correctly and the product is saved.

Customers can’t use credits for a service? Edit that class, event, or appointment type and enable the “Booking Credits” payment option, selecting this product.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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