Product Update: Improved family and guest booking management, virtual class support, instructor sub management

We've packed this release with features you've been asking for - from intro offers to virtual classes to easier family management. Here's everything new:

👨‍👩‍👧 Improved Family & Guest Management

We've rebuilt family accounts from the ground up for better flexibility and easier guest management.

What's improved:

• Smoother family member linking and management
• Better guest booking support
• Cleaner shared payment handling
• More intuitive family dashboard

Why this matters: Families and friends are often your best customers. Now managing family accounts for both you and your members is easier, and they can bring a friend in a couple clicks.

🔄 Instructor Substitution Management

Finally - a proper way to manage instructor substitutions without the scheduling headaches. Navigate to Calendar > Substitution Board to check it out

What's new:

• Staff can easily request subs for a class
• Track engagement history and approve subs
• Staff can receive notifications via email, push, and SMS to grab classes

💻  Better Virtual Class Support

Offer hybrid or fully virtual classes right from your schedule - no workarounds needed.

What's new:

• Mark any class as "Virtual" in your class settings
• Virtual indicator displays on your public schedule
• Seamless booking experience for both in-person and virtual attendees

Why this matters: Meet your customers where they are. Whether they're traveling, at home, or prefer virtual, you can serve them all from one schedule.

🎁 Intro Offers & One-Time Purchase Products

Create exclusive intro offers that customers can only purchase once - perfect for trial memberships, first-class specials, or new client promotions.

What's new:

• Mark any product as "one-time use only" per customer
• Automatic enforcement - customers can't accidentally repurchase
• Great for trial memberships, intro class packs, and welcome offers

Why this matters: Convert more new customers with irresistible intro offers while protecting your revenue from repeat abuse.

🖼️ Scrolling Image Carousel for Your Website

Add beautiful, auto-scrolling image carousels to your homepage.

What's new:

• Full-width scrolling hero carousel
• Multiple images with smooth transitions
• Easy drag-and-drop setup in Site Builder
• Mobile-optimized display

On all Hero/Header blocks on the site builder click edit > Style > Add multiple images under 'Backgrounds and Container"

Why this matters: First impressions matter. Showcase your space, classes, and community with stunning visuals that capture attention.

💰 Add Dollar Debits and Credits to Accounts

Easily add dollar amount debits and credits to member accounts.

What's new:

• Add credit to their account that they can spend from the app or you can deduct from charges from POS
• Apply credits from gift card purchases
• Add IOU to an account after a failed payment or other issue with a charge

More to come in the next couple of weeks including our visual, multistep workflow builder and lead funnel automation, Stripe terminal improvement for in-person credit card charges and more.

As always, reach out with feedback!

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