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AI Support Agent

An AI front-desk that never sleeps

Trains itself from your website, escalates to a human when it doesn't know. Built on our own AI infrastructure for fitness and wellness — not a white-labeled chatbot. Studios using it convert ~20% more leads.

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  • ✓ Setup in 60 seconds — works on any website
  • ✓ Built on Zipper's own AI for fitness studios
  • ✓ Escalates to a human with one tap
Setup in 60 seconds

From nothing to live in a minute

Three steps. Create an account. Point the agent at your website. Drop the embed snippet on your site. Done. The agent crawls your site, learns your services and pricing, and starts answering questions. No technical setup, no training data prep.

  • Auto-crawl your website on connection.
  • One-line embed for any website platform.
  • Free trial on any website, with or without Zipper booking.
3 steps to liveAI
1
Create an account
~ 30 seconds
2
Point at your website
sagepilates.com · crawled
3
Drop the embed snippet
One-line script tag
<script src="https://agent.joinzipper.com/sage-pilates.js"></script>
Knowledge base

Answers for the questions your website doesn't cover

The agent learns from your website automatically. Add internal knowledge for the questions a website usually doesn't answer — where to park, what to wear, intro discount details, the difference between two similar-sounding classes. The agent uses internal knowledge alongside what it crawled.

  • Auto-learned from your site (schedule, pricing, FAQ).
  • Manual additions for everything else.
  • Updates instantly — no retraining or redeploying.
Knowledge base5 sources
★
Class schedule
Auto-pulled from your Zipper schedule
★
Pricing & memberships
Auto-pulled from your products
★
Where to park
Internal · added by Cara
★
What to wear
Internal · added by Mara
★
Refund policy
Auto-pulled from your terms page
Built for conversion

Designed to nudge new leads to book

The agent is tuned for the moment a new visitor is interested but undecided. It answers their question, then steers gently toward the action that makes sense — booking an intro class, signing up for the trial, leaving their email for follow-up. Studios using it see ~20% more conversions on the same traffic.

  • Booking-aware — sends direct booking links.
  • Lead capture for visitors who aren't ready.
  • Brand-on-tone answers for the moment of decision.
Conversation outcomeBooked
AI
"...your first class is on us. We have an Intro Month for $79 — 4 weeks unlimited — if you want to try several formats. Want me to send you the booking link?"
Result
Visitor identifiedMia Rivera · email captured
Action takenBooked Foundations · Tue 9 AM
Time to convert2 min 14 sec
Escalates to humans

When it doesn't know, it hands off

If the agent doesn't have a confident answer, it escalates with one tap — calls your studio, emails the right person, or opens a help-desk ticket. Better than guessing. Better than dropping the lead. The handoff is logged so you can see exactly which questions need more knowledge.

  • One-tap escalation to call or email.
  • Conversation handoff with full context.
  • Knowledge gaps surfaced for you to fill.
EscalationUnknown question
Visitor asked
"Do you offer postnatal-specific classes? My doctor recommended modified Reformer."
AI
"Great question — let me get you in touch with our team to confirm. Want to talk to someone now?"
Conversation log

See every conversation, every outcome

Full transcripts of every chat the agent has had. Filter by outcome (booked, escalated, dropped), by topic, by date. Use it to find common questions to add to your FAQ, knowledge gaps the agent struggles with, or phrases that keep converting and ones that don't.

  • Full transcripts with outcome tags.
  • Filter by outcome — booked, escalated, dropped.
  • Knowledge gaps highlighted for fast follow-up.
Recent conversations142 today
"Do you have classes for beginners?"
Mia Rivera · 2 min ago
Booked
"How much is a 10-class pack?"
Jordan Kim · 14 min ago
Bought
"Do you offer postnatal classes?"
Anonymous · 30 min ago
Escalated
"What's the difference between Reformer and Mat?"
Sasha Nolan · 1h ago
Answered
Why Zipper

All of it. In one place. Built for studios.

Built on our own AI for fitness and wellness — every conversation ties to your booking, lead, and customer data.

Built for fitness
Trained for the questions studios actually get — class types, pricing, intro offers, package logic.
24/7 capture
Late-night browsers and weekend visitors get answered when your front desk is closed.
One platform, one bill
Bundled into your subscription — no separate AI vendor or per-conversation fees.

Common questions

How long does it take to set up?
About 60 seconds. Create an account, point the agent at your website (Zipper site or any other), and it learns your studio in seconds. Drop the embed snippet on your site, and it's answering questions.
How does it learn about my studio?
It crawls your website — schedule, services, pricing, FAQ, blog. You can also add internal knowledge that isn't on your website (where to park, what to wear, intro discount details) so the agent has answers for the questions your website doesn't cover.
Does it actually convert leads?
Studios using it see ~20% more lead conversions on average. The reason: the agent answers fast, never sleeps, and nudges new visitors toward booking instead of leaving them to fish through your site.
What happens if it doesn't know an answer?
It escalates to a human with one tap — call or email your studio directly. Better than hallucinating an answer, and better than dropping the lead. The escalation handoff is logged so you can see what questions the agent struggles with.
Do I have to use Zipper for booking to use the agent?
No. The agent works on any website, with any booking system. If you do use Zipper, it can also help members manage existing bookings and packages.
Is it actually built on your own AI?
Yes. Zipper's AI Support Agent runs on our own infrastructure — not a white-labeled third-party tool. We can tune it for fitness and wellness specifically, and we don't pass through someone else's margin to you.
How do I add internal knowledge?
Open the agent's knowledge base, paste in any answer to common questions ("first class is on us, just show up 10 minutes early"), and the agent uses it. Update any time without redeploying.
Is the conversation tone customizable?
Yes. Set the tone (warm, professional, playful), the brand voice, and even hard constraints ("never quote a price; always direct to the schedule page"). The agent stays on-brand across every conversation.
How do I see what people are asking?
A conversation log shows every chat — full transcripts, escalations, booking outcomes. Useful for spotting common questions to add to your FAQ, or seeing where the agent gets stuck and needs more knowledge.
How much does it cost?
Bundled into your Zipper subscription. If you're not on Zipper yet, you can try the agent on your existing site — free. If it earns its keep, you can move the rest of your stack over later.

See the AI Support Agent built for your studio

A 30-minute walkthrough is the fastest way to see what your front desk is missing while it's offline.

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