What's new with Zipper

We've been heads down building and have tons of new, exciting features to share to bring our vision of building the next generation operating system for the fitness and wellness industry to life.

Self-Service Kiosk Mode

Transform your front desk experience with tablet-based check-ins and registrations. Your members can now check themselves in for classes and appointments, while new customers can register and book directly at your studio.

What's included:

• One-tap check-in for registered members
• Self-service registration for walk-ins
• Automatic event prioritization based on timing
• Privacy-protected member search
• 5-minute inactivity auto-reset for security

Perfect for: Reducing front desk workload and improving member experience during busy class times.

Bulk Product Charging & Point-of-Sale

Streamline your retail operations and membership sales with enhanced charging capabilities.

Features added:

• Charge multiple products to members in a single transaction
• Custom amount charging for retail items and services
• Improved payment tracking with detailed breakdowns
• Shopping cart integration for complex purchases

Create Custom Scheduling Links

Now admins and team members can create custom class and appointment scheduling links and embeds that pre-filter certain criteria, like classes they teach or specific locations.

Key benefits:

• Gives staff control over marketing their services
• Allows creation of custom booking links and embeds for your website
• Easily market certain classes/events/appointments on landing pages to improve paid ad performance and conversion

Unified Billing System

Standardize when all your members get billed each month. Set one billing date (like the 15th) for all monthly subscriptions, with flexible options for new member onboarding.

Key benefits:

• Predictable cash flow with all members billed on the same date
• Choose between immediate prorated billing or delayed billing for new signups
• Seamless Stripe integration with automatic proration calculations
• Clear communication to members about billing schedules

Enhanced Payment Management

Give your members complete control over their payment methods, and reduce payment-related support requests.

New capabilities:

• Members can add, remove, and update payment methods from the app
• Set default payment methods for future charges
• Change payment methods for active subscriptions
• Multi-level access for family accounts and staff assistance

Revenue Reporting with Location Data

Better understand your business performance across multiple locations with enhanced reporting.

Improvements:

• Location names now included in all revenue reports
• Better geographical context for multi-location businesses
• Enhanced filtering and analysis capabilities
• Clearer audit trails for location-specific performance

QR Code Payments

Create QR codes for your products or subscriptions for clients to purchase on the spot. From the Products tab, simple click QR codes to access.

Key benefits:

• Convert prospective members on the spot with simple QR code products
• Allow members to purchase with or without creating an account for more transactional items

Appointment Check-Outs

Easily check out clients and collect payments after an appointment that was booked without prior payments. Streamline appointments and reduce unpaid sessions.

Key benefits:

• Collect payments for appointments on the spot
• Book appointments without worrying about payment first
• Reduce unpaid sessions and increase revenue

Email Notification Controls

Take control of your communication preferences with granular notification settings. Just go to Schedule > Manage > Settings to update your preferences.

New controls:

• Global on/off toggles for event and appointment notifications
• Send update notifications when you change class details
• Notify members about instructor substitutions
• Custom messages for all notification types

Enhanced User Experience

Multiple improvements to make the platform more intuitive and reliable:

• Fixed timezone display issues in appointment scheduling
• Improved customer name handling in appointment creation
• Better calendar refresh after appointment changes
• Enhanced CTA link controls for website builders

What This Means for Your Fitness & Wellness Business

These updates focus on three key areas:

• Operational Efficiency: Kiosk mode and bulk charging reduce manual tasks, while unified billing simplifies your cash flow management.
• Member Experience: Self-service options, better payment management, and improved notifications create a more professional experience for your members.
• Business Intelligence: Enhanced reporting with location data gives you clearer insights into your business performance.

All features are now live in your Zipper dashboard. No action is required - the updates maintain full compatibility with your existing setup.

Questions?

Our support team is ready to help you make the most of these new features. Reply to this email or contact us through your dashboard.

The Zipper Team

‍