What's new with Zipper - December 2025

We're excited to share the major features and improvements we've released to help you run your fitness & wellness business more efficiently. These updates focus on streamlining operations, improving customer experience, and giving you better control over your business.

🎯 New Admin & Manager Dashboards

We've completely redesigned the dashboard experience with role-specific views that give each team member exactly what they need.

What's New:

• Owner Dashboard: Enhanced management capabilities with comprehensive business overview
• Manager Dashboard: Streamlined view focused on day-to-day operations and team management
• Instructor Dashboard: Teaching-focused interface optimized for class and appointment management
• Role-Based Access: Each dashboard automatically adapts based on user permissions and role

Benefits:

• Faster access to the tools you use most
• Reduced clutter and improved navigation
• Better focus on role-specific tasks
• Enhanced productivity for your entire team

💰 Account Receivable Payment Collection

Never miss a payment again with our enhanced payment collection system.

What's New:

• Automated payment collection workflows
• Overdue balance tracking and alerts
• Streamlined payment processing for outstanding invoices
• Integration with Stripe for secure payment handling

Benefits:

• Improved cash flow management
• Reduced manual follow-up work
• Better visibility into outstanding balances
• Faster payment recovery

📱 SMS Marketing & Automations

Reach your customers where they are with powerful SMS marketing tools and automation workflows.

What's New:

• SMS Campaigns: Create, send, and track SMS marketing campaigns
• SMS Automations: Trigger automated SMS messages based on customer actions (appointments, purchases, form submissions)
• Blast Messaging: Send targeted SMS messages to specific contact lists
• Delivery Tracking: Monitor SMS delivery status and engagement metrics
• Template System: Save and reuse SMS templates for consistent messaging

Benefits:

• Higher engagement rates compared to email
• Automated customer communication saves time
• Better reach for time-sensitive communications
• Improved customer experience with timely updates

🔔 Enhanced Notification Controls

Take full control over when and how you and your customers receive notifications.

What's New:

• Admin Notification Settings: Granular control over email, push, and SMS notifications
• Customer Notification Preferences: Let customers customize their notification preferences
• Event & Appointment Notifications: Separate controls for events/classes and appointments
• Provider Notifications: Configure instructor notifications independently
• Time-of-Day Controls: Schedule when notifications are sent
• Notification Types: Control notifications for payments, subscriptions, form submissions, blog posts, and more

Benefits:

• Reduce notification fatigue for customers
• Ensure important messages aren't missed
• Better communication timing
• Improved customer satisfaction

⏰ Hourly Staff Check-In & Check-Out Tracking

Accurate time tracking for hourly staff with built-in payroll integration.

What's New:

• Digital Time Clock: Easy check-in and check-out for hourly staff
• Break Tracking: Track break intervals automatically
• Time Entry Management: View and edit time entries as needed
• Payroll Reports: Generate hourly payout reports based on tracked time
• Pay Rate Integration: Automatic calculation based on assigned pay rates
• Status Tracking: Real-time view of who's currently clocked in

Benefits:

• Accurate payroll processing
• Reduced time tracking errors
• Better visibility into staff hours
• Simplified payroll management

👨‍👩‍👧‍👦 Enhanced Parent & Child Management

Managing family accounts just got easier with shared payment methods and credits.

What's New:

• Shared Payment Methods: Parents can use one payment method for all family members
• Shared Credits: Family members can share punch cards and credits
• Family Account Dashboard: Unified view of all family members' activities
• Flexible Booking Permissions: Control who can book for children (parent, child, or both)
• Product Assignment: Easily assign products and memberships to specific children
• Family Purchase History: View all purchases across family members in one place

Benefits:

• Simplified payment management for families
• Better family account organization
• Flexible booking options
• Improved customer experience for families

📅 Improved Appointment & Class Management

Make scheduling changes faster with quick appointment and class type modifications.

What's New:

• Quick Type Change: Change appointment or class types without canceling and rebooking
• Streamlined Scheduling: Faster appointment creation and modification
• Better Type Selection: Improved dropdowns and search for appointment/class types
• Bulk Operations: Make changes to multiple appointments at once
• Enhanced Calendar View: Better visualization of appointment types and availability

Benefits:

• Faster scheduling adjustments
• Reduced booking errors
• Better customer service
• More efficient staff workflows

💳 Sales Tax Management via Stripe Tax

Automate sales tax collection and stay compliant with automatic tax calculation.

What's New:

• Automatic Tax Calculation: Stripe Tax automatically calculates sales tax based on customer location
• Tax Compliance: Stay up-to-date with changing tax regulations automatically
• Seamless Integration: Works automatically with all Stripe payment flows
• Tax Reporting: Access tax data through Stripe Dashboard

Benefits:

• Reduced compliance risk
• No manual tax rate management
• Accurate tax collection
• Time saved on tax calculations

⚠️ Late Cancellation Charging & Waitlist Queuing

Protect your revenue and fill spots efficiently with automated late cancellation fees and intelligent waitlist management.

What's New:

• Late Cancellation Detection: Automatically identifies cancellations that occur within your specified time window (e.g., within 24 hours of the event/appointment)
• Automatic Fee Charging: Charges cancellation fees for late cancellations on subscriptions and memberships
• Configurable Cancellation Policies: Set your own cancellation windows and fee amounts per event, class, or appointment type
• Waitlist Management: Automatically add customers to waitlists when classes or events are full
• Automatic Waitlist Promotion: When spots open up (due to cancellations), automatically promote the next person in the waitlist queue
• Manual Waitlist Control: Promote or demote customers from waitlists manually as needed
• Waitlist Position Tracking: Customers can see their position in the waitlist queue
• Notification System: Automatically notify customers when they're promoted from the waitlist

Benefits:

• Protect revenue from last-minute cancellations
• Fill empty spots automatically with waitlisted customers
• Reduce no-shows with clear cancellation policies
• Better customer experience with transparent waitlist management
• Maximize class and event attendance
• Less manual work managing cancellations and waitlists

💬 We'd Love Your Feedback

Your feedback helps us build better features. If you have suggestions or questions about these updates, please don't hesitate to reach out.

Questions?

Our support team is ready to help you make the most of these new features. Reply to this email or contact us through your dashboard.

The Zipper Team

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