How to View Subscriber Status for Email and SMS

For an Individual Customer

1. Navigate to: Contacts > Customers → find the customer → click their name
2. Look for the Subscription Status or Communication preferences section on their profile

Across Your Whole Audience

For an org-wide view, go to Reporting > Reports → Communications for email/SMS subscriber reporting.

For a Contact List

1. Navigate to: Marketing > Email → Contact Lists
2. Open a contact list
3. Each contact row shows their email/SMS subscription status

Subscription Statuses

Status	Meaning
Subscribed	Will receive campaigns and automations
Unsubscribed	Opted out — will NOT receive marketing messages
Pending	Invited but hasn’t confirmed subscription yet

Can I Re-Subscribe Someone Who Unsubscribed?

Generally no — re-subscribing someone who opted out is against email regulations and Zipper’s terms. The customer must re-subscribe themselves (e.g., by clicking a subscribe link).

If there was an error (e.g., they clicked unsubscribe accidentally), they can re-subscribe via your signup form or by contacting you directly.

Tips

• SMS unsubscribes: If a customer texts STOP, they’re removed from SMS marketing. They can rejoin by texting START.
• Transactional emails still send: Booking confirmations, receipts, and account emails send regardless of marketing subscription status.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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