How to Reply to a Review

Learn how to reply to customer reviews to engage with feedback and show that you value customer input. Replying to reviews helps build relationships and demonstrates responsiveness.

How to Reply to a Review

Before You Begin

Login to your account at https://app.joinzipper.com/auth/login
Ensure you have owner or admin permissions

Steps

Go to Marketing > Reviews and click on the review you want to reply to
Find the Reply option on the review details page
Write your reply, then click Save (or Post Reply)

Your reply is displayed alongside the review and visible to website visitors. Replies can be edited or deleted later.

Troubleshooting

No Reply option? Confirm you are on the review details page (not just the list) and have permission to manage reviews.

Can’t save reply? Confirm the reply field has content and check that any character limit hasn’t been exceeded.

Reply not appearing? Confirm the reply saved and the review is published.

Need to edit your reply? Go to the review details, find your existing reply, and click Edit.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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