How to Reorder Questions in a Form

Learn how to reorder form questions to control the order in which they appear to customers. Question order affects the form flow and user experience.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage forms (typically organization owners and admins have this permission)
• A form created with multiple questions

Steps

Step 1: Navigate to Form

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, click Forms in the left sidebar
3. Find the form you want to reorder
4. Click on the form to open it

What happens next: You’ll see the form editor.

Step 2: Edit Form

1. On the form page, click Edit (or find edit option)
2. The form editor will open

What happens next: You’ll see form questions and editing options.

Step 3: View Question List

1. See all questions:

   • View list of questions in the form
   • Questions appear in current order
   • Each question is displayed

2. Question order:

   • Current order determines display sequence
   • First question appears first
   • Last question appears last

Note: Question order determines how questions appear to customers.

Step 4: Reorder Questions

1. Drag and drop to reorder:

   • Click and hold on a question
   • Drag it to the desired position
   • Drop it in the new location
   • Questions reorder automatically

2. Or use up/down arrows (if available):

   • Click up arrow to move question earlier
   • Click down arrow to move question later
   • Questions move one position at a time

Note: Reorder questions to create the best flow for customers.

Step 5: Review New Order

1. Check question sequence:

   • Review the new order
   • Ensure logical flow
   • Verify questions make sense in order

2. Order considerations:

   • Put essential questions first (name, email)
   • Group related questions together
   • Place optional questions later
   • Create natural flow

Note: Review order to ensure it creates a good user experience.

Step 6: Save Form

1. Review your question order:
   • Questions are in desired order
   • Flow makes sense
   • Order is correct
2. Click Save (or Save Form)
   • Question order will be saved
   • You’ll see a confirmation
3. New order will take effect immediately

What happens next: Question order will be saved and:

• Questions appear in the new order
• Form flow follows the new sequence
• Customers see questions in updated order
• Order is applied to all form submissions

Tips

• Put essential questions first (name, email, etc.)
• Group related questions together
• Place optional questions later in the form
• Create logical flow from general to specific
• Test form to ensure order works well

Troubleshooting

Problem: I can’t drag and drop questions Solution: Check that:

• You’re in edit mode
• Drag and drop is enabled
• Form editor is working correctly

Solution: Make sure you’re editing the form. Try refreshing the page if drag and drop isn’t working.

Problem: Questions aren’t reordering Solution: Check that:

• You’re saving the form after reordering
• Form editor is working correctly
• Changes are being applied

Solution: Verify you’re saving the form after reordering. Check that changes are applied.

Problem: I don’t see up/down arrows Solution: Drag and drop may be the primary method:

• Use drag and drop to reorder
• Or check if arrows are available in field settings

Solution: Use drag and drop to reorder questions. Arrows may not be available for all form editors.

Problem: Order isn’t saving Solution: Check that:

• Form is being saved correctly
• Changes are applied before saving
• Form editor is working

Solution: Verify form is saved after reordering. Check that changes are applied before saving.