How to Enable Direct SMS for Staff

Staff SMS notifications are configured under Settings → Organization Notifications — the same place you manage all system notifications.

Steps

Step 1: Go to Settings → Organization Notifications

Navigate to: Settings > Organization Notifications
Or: /dashboard/organization-management/notification-preferences

The Organization Notifications page with notification types and channel toggles including SMS

Step 2: Enable SMS for the notification types you want

Find the notification types relevant to staff (e.g., Appointment Booked, Class Registration, New Customer)
For each one, toggle the SMS column on
Changes save automatically

Step 3 (optional): Staff configure their own preferences

Individual staff can also turn SMS on or off for themselves from Settings > My Notifications
Their personal setting overrides the org default for their account only

Before SMS Will Work

SMS requires Twilio to be connected. Without it, SMS toggles will have no effect.

Navigate to: Settings > Integrations > Twilio
Follow the Twilio setup instructions to connect your account

Tips

For the full walkthrough of all notification settings, see How to Configure Notification Settings.
Staff phone numbers must be on file in their profile for SMS to deliver.

Troubleshooting

SMS is enabled but staff aren’t receiving texts. Check: (1) Twilio is connected and active, (2) the staff member’s phone number is on their profile, (3) the staff member’s personal notification settings haven’t overridden the org setting.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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