How to Cancel an Event

Before You Begin

• Ensure you have owner or admin permissions

Steps

Step 1: Open the event

Go to Schedule > Calendar, click the event to open its details.

Step 2: Cancel and choose a refund option

1. In the desktop event details, click Cancel. In the mobile event actions, choose Cancel event.
2. For a standalone recurring event, select Cancel only this event, Cancel all events in series, or Cancel this and all future events in series. A one-off event has a single-event confirmation.
3. Review the affected registration list and add a Cancellation note (optional) if needed. For a broader recurring scope, the displayed list is loaded from the opened occurrence; other affected occurrences can have additional registrations.
4. With affected registrations, choose the confirmation button itself:
   • Cancel & Refund Credits — cancels and returns eligible used Booking Credits.
   • Cancel & Do Not Refund Credits — cancels without credit-refund side effects.
   • With no registrations on the opened event, the button can instead be Cancel event. Do not assume this means another recurring occurrence has no registrations; review the series before choosing a broader scope.

There is no separate Confirm cancellation step in this dialog. Its credit-refund option does not guarantee a refund to a card or bank account. Zipper attempts cancellation notifications for affected active and waitlisted registrations, including an optional cancellation note.

Troubleshooting

No cancellation action? The desktop label is Cancel; the mobile action is Cancel event. Confirm that the event is not already canceled and that your account can access its schedule controls.

A Booking Credit was not returned? Confirm that you selected Cancel & Refund Credits and the registration used an eligible Booking Credit. Records without a supported credit source are not automatically refunded by this action. Review other payment refunds separately.

Customers not notified? Cancellation notifications are attempted automatically. Check customer contact details and applicable notification settings; cancellation success is not proof of message delivery. If an error appeared while canceling, review the event and credit balances before repeating the action because cancellation may already have occurred.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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