How to Add Guests to a Family Account

Zipper has separate Guests and Family relationships. A guest is someone a customer hosts and can book for. A child who belongs to the customer’s family can be added as a Dependent. Both can have their own profile without an email address.

Before You Begin

• Sign in at https://app.joinzipper.com/auth/login with access to Contacts > Customers.
• Confirm the customer you are adding someone to has a Zipper account. The family and guest controls are unavailable for a contact without one.

Add a Guest

1. Go to Contacts > Customers, search for the host customer, and open their profile.
2. Open Billing & Payments. If the Family and Guests cards are hidden, choose View more in the customer’s details.
3. In Guests, click Add guest.
4. Enter the guest’s First name and Last name. Email and Phone are optional.
5. To email a login invitation, enter a valid email and turn on Send app invite.
6. Click Add guest. If both contact fields are empty, review Add without contact details? and confirm Add without contact only if that is intentional.

Without an email or phone number, app invites, waiver messages, and direct notifications are unavailable until contact details are added. Leaving the guest’s email blank does not set up automatic forwarding to the host.

Add a Child or Another Family Member

1. Open the parent’s customer profile and find the Family card.
2. Click Manage family, then Add member.
3. Choose Add existing customer and select the person, or Create new user and enter their first and last name. Email and phone are optional for a new user; Send app invite requires an email.
4. Optionally enter a Relationship, such as child, spouse, or parent.
5. Choose the Role: Dependent or Guardian. These are the family roles; the relationship text is a label.
6. Click Add member. Review any contactless confirmation before continuing.

The role cards describe Dependent as “Can book and pay for self” and Guardian as “Can book and pay for all.” Use the role that matches the intended responsibility. A person can belong to one family per organization.

How Guest Accounts Work

The guest has a separate account. The host can book for their linked guest and may sponsor eligible booking credits or payment methods while acting through the host account. The guest signing in on their own does not gain access to the host’s saved cards or credits from the guest link.

A guest link and a family relationship have different sharing rules. Choose the relationship that matches the person rather than using a guest as a substitute for a dependent.

Troubleshooting

Can’t leave the email field blank? Turn off Send app invite if you are intentionally creating a person without email. Sending an app invite requires a valid email.

An account already exists for this email? Review the matched account before choosing Use their existing account. Zipper asks for confirmation before linking that account as a guest.

The guest was created but the invitation failed? Use Retry app invite or Continue without invite. Avoid creating another account for the same person.

Family or Guests controls missing? Check that the contact has a Zipper account and choose View more to expand the profile details.

The child is missing when the parent books? Verify the saved family relationship in Family > Manage family, and make sure the parent is using the same studio account.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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