Skip to content

Guest Point-of-Sale Sales Explained

Take a Terminal walk-in payment without creating a customer account and find it in Guest Sales.

Guest Point-of-Sale Sales Explained

Use Guest (Walk-in) for an in-person sale when the buyer does not need a customer account. A guest POS sale is different from adding a guest to a member’s family or booking a visit for someone.

Before You Start

You need permission to use Point-of-Sale and an available Terminal reader. Guest checkout uses Terminal payments. A recurring membership needs a customer account.

Choose Guest Checkout

Open Payments > Point-of-Sale and choose Guest (Walk-in). Names and contact details are optional. Add an email if the buyer wants an emailed receipt.

For a custom sale, choose Custom amount, enter the Amount and a clear Description, then review fees and tax before Add Custom Charge.

Guest checkout with optional contact fields and a custom amount form

Review the cart and choose the Terminal reader before collecting payment. A reader waiting for the buyer’s card has not completed the sale yet.

Tax and Receipts

Charge tax shows the tax source for a custom charge. For a walk-in sale, choose a manual tax rate. Stripe Tax needs a customer invoice and cannot be used for guest checkout. The studio default prefills a new custom charge, and can be overridden for that charge.

An emailed receipt requires a usable email address. Leaving contact details empty does not create a customer profile simply to store the sale.

Find the Sale Later

Open Reporting > Past > Reports and choose Guest Sales. Use its filters to find the sale and review available transaction or refund actions.

Guest sales without a customer profile will not appear under a customer’s Billing & Payments. Use their payment record rather than creating a duplicate customer to look them up.

Completed and Incomplete Sales

Check the payment’s result before starting another sale. A completed payment can offer a fresh-sale workflow while keeping its receipt available. An incomplete order may need recovery; resetting the cart is not proof that payment failed.

On Mobile

The same guest and custom-charge fields stack above the payment and cart sections. Scroll to check tax and the selected reader.

Guest custom-charge checkout on a phone

Custom-charge tax source and default rate on a phone

Troubleshooting

No payment can be collected. Check the Terminal reader and the cart’s validation messages.

A buyer wants a membership. Select or create a customer account and use customer checkout.

The sale is missing from CRM. Check Guest Sales. An anonymous sale is not attached to a customer profile.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

Was this article helpful?