case study

Corner Boxing Switches after 15 years on Mindbody

The Corner Boxing Club in Boulder, CO switched from MindBody to Zipper after years of frustration with a cumbersome platform that confused both staff and members. Within days of migration, their entire community - from competitive fighters to an 87-year-old fitness enthusiast - found Zipper dramatically easier to use. With same-day support responses, personalized how-to videos, and an intuitive interface, The Corner Boxing Club transformed their member experience while streamlining daily operations.

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Karly Lamberson

Manager, The Corner Boxing Club

"We're so glad we found Zipper! After years using MindBody, this has been such a breath of fresh air. The team's been super quick to respond, fix any little issues, and even send us how-to videos when we need help. Our members love it too—even our 87-year-old said it's easier to use than our old system!"

Introduction

At The Corner Boxing Club in Boulder, CO, they teach members how to throw the perfect jab, slip a punch, and build mental toughness. But for years, their booking software was harder to figure out than a southpaw's footwork. When even their most dedicated members - including an 87-year-old who never missed a class - struggled to navigate MindBody's confusing interface, founder Carrie Barry and manager Karly Lamberson knew it was time for a change.

Industry

Boxing Club

Company

Corner Boxing Switches after 15 years on Mindbody

Services

Class Booking and Management
Appointment Booking and Management
Member App
Mobile-friendly staff app
Kiosk for check-in
Website redesign and SEO

Problem

For years, The Corner Boxing Club relied on MindBody to manage their operations. While functional, the platform created daily friction that impacted both their team and their members:

Member Experience Issues:

Complex navigation that frustrated less tech-savvy members
Booking process so confusing that older members needed staff assistance for every reservation
Poor mobile experience making self-service nearly impossible
Interface designed for software engineers, not everyday gym-goers

Operational Challenges:

Cumbersome workflows that slowed down front-desk operations
Multi-day wait times for support responses
Staff spending excessive time troubleshooting member booking issues
System complexity requiring constant training refreshers

Solution

The Corner Boxing Club discovered Zipper and completed their entire migration within days, not the typical 6-8 weeks required by competitors. The Zipper team didn't just provide software—they became an extension of The Corner Boxing Club's operations team.

Implementation Highlights:

Rapid deployment: Fully operational in under a week
White-glove migration: Zero disruption to member experience during transition
Personalized onboarding: Custom how-to videos created specifically for their workflows
Responsive support: Same-day responses from a US-based team that actually cares

Key Features That Made the Difference:

Intuitive interface designed for real users of all ages and tech abilities
Streamlined booking flow that members can navigate independently
Mobile-optimized experience for on-the-go scheduling
Comprehensive reporting for tracking memberships, attendance, and revenue
Flexible payment options including manual payment tracking for check/cash

Result

The transformation was immediate and visible across every aspect of The Corner Boxing Club's operations:

Member Satisfaction:

Members across all age groups and tech skill levels found the system "much easier to navigate"
Self-service booking eliminated front-desk bottlenecks
87-year-old member specifically praised Zipper's ease of use compared to MindBody

Operational Efficiency:

Staff freed from troubleshooting booking issues to focus on member engagement
Same-day support responses vs. multi-day waits with previous platform
Custom reporting provides clear visibility into membership trends and revenue
Reduced training time for new staff members

Business Impact:

Smoother member experience supports retention and word-of-mouth referrals
Eliminated friction in the booking process increases class attendance
Professional, easy-to-use platform reinforces The Corner Boxing Club's commitment to accessibility