What's New with Zipper: July 18 Product Update

A lot of exciting new features and improvements.

Two themes run through it. First, a wave of redesigns: your provider calendar and dashboard both got cleaner, faster layouts, and your dashboard is now yours to arrange — drag the modules you care about into the order you want.

Second, Zippy got a lot smarter. It can now pull accurate org-wide membership and credit reports, answer straight from your help center, and tell you exactly who owns a given product or has credits left.

On top of that, two things worth calling out on their own: Zipper now connects to ClassPass, so you can list your open spots on the marketplace and fill classes that would otherwise go empty — and you can now sell and redeem gift cards right at checkout.

The rest is a deep bench of improvements across billing, reporting, marketing, and your website. Here’s everything new.

Scheduling & Calendar

• A customizable dashboard. Arrange your dashboard the way you work — a configurable bento-box layout lets you drag the modules you care about into place.
• Redesigned provider calendar and dashboard. The list and month views, session and appointment cards, and dashboard modules all got a cleaner, more readable redesign.
• Instructor names on the month calendar. Month-view event pills now show who’s teaching, so you can read the week at a glance.
• Assign rooms independently of spots. Room assignment is now decoupled from spot booking on class timeslots, giving you more flexibility in how you set up sessions.
• Bulk forms and waivers. Apply a form or waiver across many classes, events, and appointment types at once instead of one at a time.
• Manage Events hides past events. The manage-events page now filters out sessions that have already happened, so you only see what’s ahead.
• Delete class types to hide them everywhere. Remove a class type you no longer offer and it disappears across your whole site in one step.

Create custom dashboards for you and your team.

Improved calendar and actionability.

Zippy & AI

• Ask Zippy for org-wide reports. Zippy now answers accurate, org-wide questions about memberships and credits — not just single-customer lookups.
• Zippy answers from your help center. Zippy searches your help-center articles, so it can answer “how do I…” questions with your own documentation.
• Ask Zippy who has what. Zippy can now find clients by the product they own or the credits they have left.
• A redesigned Zippy assistant. Zippy’s interface got a cleaner redesign, along with a smoother experience when a brand-new org is getting set up.

Simply ask Zippy to pull custom, exportable reports.

Memberships & Payments

• Gift cards at checkout. Sell and redeem gift cards directly at the point of sale.
• Use your own sales tax rate. Prefer to set tax yourself? Orgs can now apply their own sales tax rate instead of Stripe Tax (saves .5% per transaction).
• Buy now, charge later. Customers can self-purchase a membership and have the first charge deferred — either to a fixed start date or to their first booked class.
• Start a subscription on the first class booked. Kick off a membership from the day a member actually starts, not the day they sign up.
• Granular eligibility for intro offers. Fine-tune exactly who qualifies for your introductory memberships and intro-offer products.
• Coupon codes at event registration. Shoppers can now enter a coupon code during the event-registration payment step.
• Change the payment method on any booking. Swap the card or payment source on an existing booking without rebooking it.
• Point of sale remembers the card. The POS now auto-selects a member’s saved payment method, so checking someone out is one tap faster.
• Add a card from the client’s billing tab. Put a new credit card on file straight from a client’s Billing & Payments section.
• Clearer charge and decline messaging. The Charge Payment modal has plainer button labels and in-context guidance, and card declines now show a friendly, specific reason instead of a raw error.
• Redesigned Payments Collector on mobile. The mobile card layout is cleaner and easier to scan.
• ACH failure alerts. When any customer’s ACH payment fails, the org owner and providers get notified right away.
• Easily revoke credits when a subscription is canceled. Cancel a member’s subscription and clear out any remaining credits in the same step.

More customizable membership and product management.

Marketing & Automations

• Test an automation before you turn it on. Do a dry run of an automation — including sending test emails to any address — so you can see exactly what members will get before it goes live.
• AI chat captures leads. Your website’s AI chat now collects visitor contact info and notifies admins the moment a new conversation starts.
• Personal coupon codes in emails and texts. A new automation action generates a coupon scoped to each recipient, ready to drop into email and SMS merge tags.
• See a customer’s automation history. A customer’s profile now shows which automations they’ve been enrolled in, with member names included in the execution history.
• Redesigned Email & SMS dashboards. Drafts, Sent, and Pre-built sections now collapse and carry category tags so you can find the right message fast.
• Full communications history on the profile. The Communications tab shows every email and text you’ve sent a customer — not just inbox replies — with status and filters.

Better communication visibility.

Websites & Programs

• Multiple business locations. Add and manage more than one company location in your site and company details.
• Copy a program’s landing-page link. Grab the public landing-page URL for any program straight from the admin, ready to paste anywhere.
• Program events show every session date. When an event is part of a program, its landing page now lists all of the session dates.

Reporting & Insights

• Fill Rate, Acquisition, and Retention reports. New location-level diagnostic reports show how full your classes are and how well each location is winning and keeping members.
• Filter booking reports by location. Every booking report now supports a location filter, in both the UI and the CSV export.
• Attendees by Location report. See a unique attendee roster for each of your locations.
• External-payment subscriptions report. Track subscriptions paid outside Stripe in one place.
• Client names on staff payout. Non-summary staff payout views now list the client under each appointment.

Integrations & Support

• ClassPass integration. List your open class spots on the ClassPass marketplace and fill sessions that would otherwise go empty, all managed from Zipper.
• View as a client or staff member. Org admins can now see exactly what a live client or staff account sees, making it far easier to help someone through an issue. Just go to their contact record > View As.

Impersonate your customers and see what they see.

Questions?

Our support team is ready to help you make the most of these new features. Reach out through your dashboard, or request a demo to see how Zipper can power your business.

The Zipper Team