What Data Transfers from MindBody / Mariana Tek / Glofox / Walla
A reference guide for what customer and billing data moves to Zipper during migration — and what you'll need to set up fresh.
How the Import Works
Zipper uses a template-based import. Your onboarding rep provides spreadsheet templates; you fill them in with data exported from your old platform; your rep processes the import. You don’t run the import yourself.
Allow 1–2 weeks for processing after submitting templates.
What Transfers
| Data | Transfers? | Notes |
|---|---|---|
| Customer name | ✅ Yes | |
| Email address | ✅ Yes | |
| Phone number | ✅ Yes | |
| Address | ✅ Yes | |
| Tags | ✅ Yes | Via profile updates template |
| Custom fields (belt rank, class count, etc.) | ✅ Yes | Via profile updates template |
| Active subscriptions | ✅ Yes | Product name, start/end dates, any discount |
| Booking credits / booking credits | ✅ Yes | Product name, remaining credits |
| Family relationships | ✅ Yes | Parent-child links |
| Payment methods (card numbers) | ✅ Via PAN transfer | Separate process — see PAN Transfer article |
What Does NOT Transfer
| Data | Not Transferred | What to Do |
|---|---|---|
| Class schedules | ❌ | Recreate in Zipper Calendar |
| Staff/instructor records | ❌ | Re-add via Staff > Staff Members, then invite |
| Product catalog | ❌ | Recreate memberships, packages, events in Zipper |
| Transaction/payment history | ❌ | Export from old platform for your records before canceling |
| Card data (PANs) | Via PAN transfer only | See: How PAN Transfer Works |
Platform-Specific Notes
MindBody — Uses its own payment processor. PAN transfer requires a formal data release request (takes 3–4 weeks). Export customers from the Members section.
Mariana Tek — Stripe-based billing. Export customers from the admin dashboard. Stripe PAN transfer may be simpler.
Glofox — Often Stripe-based. If both old and new accounts use Stripe infrastructure, PAN transfer may not be needed. Confirm with your Zipper rep.
Walla — Standard CSV export available. Stripe-based billing.
For all platforms: Zipper’s template defines the required format. Your rep tells you which fields to fill in from your specific platform’s export.
What You’ll Rebuild in Zipper After Import
- Class schedule — recreate timeslots and recurring classes in Calendar
- Staff — re-add instructors and staff, configure pay rates
- Product catalog — recreate memberships, packages, and events
- Notification settings — configure email, SMS, and push preferences
- Website — update booking links and embed codes
Tips
- Export everything from your old platform before canceling — especially transaction history and custom fields not included in the templates.
- Cross-reference imported data: Spot-check a sample of member records (especially subscriptions and credit balances) before go-live.
- For payment methods: Start the PAN transfer process early — it takes 2–4 weeks and runs in parallel with the rest of your migration.
Troubleshooting
A customer’s subscription didn’t import correctly. Check the import template row for that customer — verify the product name, start date, and status fields match what Zipper expects. Contact your onboarding rep with the specific row and error.
Custom field data is missing after import. Confirm the custom field names in the template match the field names configured in Zipper. Fields must be created in Zipper before the import can populate them.
Need a hand?
Email our team at support@joinzipper.com and we'll usually reply within a few hours.
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