How to Set Different Prices for Different Customer Groups

Before You Begin

• Owner or admin permissions required
• If offering member discounts, subscription products must already be created

Steps

Step 1: Open the class or event

Go to Schedule > Calendar, find the class or event, and click to edit it.

Step 2: Configure pricing tiers

Navigate to the Payment section (Step 3 of the wizard). Create the tiers you need:

• Default price — the standard price shown to all customers
• Member discount — discounted price for customers with an active subscription
• Early bird — special price for registrations before a specific date

Use Add Pricing Tier to add tiers beyond the default. Set the price and conditions for each.

Customers see the price that matches their status automatically — they don’t choose tiers.

Step 3: Save

Click Save (or complete the wizard). Pricing tiers take effect immediately.

Troubleshooting

Pricing tier options not visible? Make sure you’re editing the Payment section of the class/event.

Member discount not showing for a customer? Confirm the customer has an active subscription and the member discount tier is saved.

Customer seeing the wrong price? Verify tier conditions are configured correctly and the settings are saved.

Can’t create pricing tiers? Confirm you have permission to manage schedules and the Payment section is accessible.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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