How to Set an Automation to Run Only Once Per Customer

Before You Begin

• Owner or admin permissions required
• Have an automation created (or create one at Marketing > Automations)

Steps

Step 1: Open the automation

Go to Marketing → Automations, find the automation, and click Edit.

Step 2: Enable Only Run Once

In the automation settings, find the Only Run Once checkbox or toggle and enable it.

When enabled, the automation tracks which customers have already received it and skips them on subsequent triggers. Use this for welcome emails, onboarding sequences, and similar one-time communications.

Step 3: Save

Click Save. The setting takes effect immediately.

Troubleshooting

“Only Run Once” option not visible? Make sure you’re in edit mode (not just viewing the automation).

Automation still running multiple times? Confirm Only Run Once is enabled and the automation was saved after the change.

Need to allow multiple runs? Disable the Only Run Once option and save.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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