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How to Monitor Member Account Activation

Track how many of your imported members have claimed their Zipper accounts after launch.

Where to Check Activation Status

Each customer profile shows their account claim status:

StatusMeaning
Not registeredNo Zipper account exists for this email yet
Registered, unclaimedA Zipper account exists but isn’t linked to this customer profile
Registered ✓Member has an active Zipper account connected to their profile

Checking Status in the CRM

  1. Go to Contacts > Customers
  2. Use the Filter to filter by account status (if available)
  3. Or scan the customer list — profiles show the activation status

Run the Member Account Status Report

The fastest way to see activation across your whole roster is the built-in report.

  1. Go to Reporting > Reports, then open the report picker.

The Reporting page in Zipper with the report category and report selector

  1. Choose the Customers & Leads category and select Member Account Status. The report shows each member’s email and account claim status, and can be downloaded as a CSV.

The Member Account Status report selected, showing account claim status for each member

Tracking Activation as a Percentage

To see overall activation:

  1. Run the Member Account Status report above and download the CSV
  2. Count rows by account status in a spreadsheet

Or ask your Zipper onboarding rep — they can pull activation metrics for your organization.

How to Increase Activation

Members who haven’t claimed their accounts haven’t received or acted on their invite:

  1. Resend invites: Open the customer’s profile → look for “Invite to manage account” button → click to resend
  2. Bulk invite campaign: Export unclaimed members → send a targeted email campaign with the invite link
  3. In-studio reminder: Remind members at the front desk to check their email for the Zipper invite

Tips

  • Target 70%+ activation by day 7: Most active members claim within the first week with a good invite email.
  • Family accounts: The parent/guardian claims the account — children’s profiles don’t need separate accounts.
  • Check activation weekly during the first month after launch and follow up with non-activated members.

Troubleshooting

Member says they got the invite but can’t activate. The invite link may have expired. Resend the invite from their profile in Contacts > Customers. If the issue persists, contact Zipper support.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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