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How to Limit Products to Single Purchase

Learn how to configure products so customers can only purchase them once. This is useful for introductory offers, one-time onboarding packages, or any product that shouldn't be repurchased.

How to Limit Products to Single Purchase

Before You Begin

  • Owner or admin permissions required
  • The product must already exist (or create it first)

Steps

Step 1: Enable Single Purchase Only

  1. Go to Products & Services > Manage Plans, find the product, and click to open its settings.
  2. Under Purchase Settings or Availability, enable Single purchase only.
  3. Save.

Once enabled, customers who already own the product will see an “Already Purchased” indicator and cannot re-purchase it.

Troubleshooting

Customer was able to purchase the product twice. Confirm “Single purchase only” is enabled and saved on the product, and that both purchases are under the same customer account.

Customer can’t purchase and has never bought it. Check their purchase history for a previous order, and look for a duplicate customer account that may hold the prior purchase.

Need to let a customer re-purchase. Options: temporarily disable the setting to process the purchase and re-enable it; create a duplicate product without the restriction; or cancel/refund their original purchase.

Single purchase setting isn’t available. Verify you’re editing the correct product type, you have permission to modify product settings, and the feature is available on your plan.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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